Project Information

Bid Title

26P-203 Information Technology Services

Issuing Agency

New Castle County

Location

Delaware

Published Date

Nov 19, 2025

Closing Date

Dec 10, 2025

Government Level

State & Local

Status

Closed

Original Source

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Bid Documents

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Project Description

Bid Title:	26P-203 Information Technology Services
Category:	Goods and Services
Status:	Open

Publication Date/Time: 11/19/2025 8:00 AM Closing Date/Time: 12/10/2025 2:00 PM Related Documents: 26P-203 Attachment A Scope of Work Info rmationTechnology Services 26P-203 Attachment B Evaluation - Information Technology Services 26P-203 Information Technology Services RFP FINAL1

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New Castle County

Purchasing Division

87 Reads Way

New Castle, DE 19720

(302) 395-5250

Bid # 26P-203

Information Technology Services

Attachment A – Scope of Work/Specifications

BACKGROUND/GENERAL

New Castle County Information Systems is currently seeking proposals for Staffing Information

Technology-based contractual services to augment current and future statements of work, as

well as, on an as-needed basis project(s).

Services to be performed cover the spectrum from local desktop applications to large-scale

integrated systems and involve a variety of software languages and hardware platforms.

Details regarding staffing descriptions are listed below. Subsequent project work may include,

but not be limited to: Helpdesk Tier level support; Application Development; Client Server

Operating Systems; Cloud Service Configurations; Enterprise Architecture; Geographic

Information Systems; IT Infrastructure, Networking; Project Management and Security and

Web Administrator.

The contractor(s) shall have in place project management and organizational structure to

appropriately manage substantial contract support operations involving multiple projects and

personnel at various New Castle County locations.

Workspace supplies and materials to augment the contractor’s services to the County shall be

provided. The contractor is obligated to work consistently with the County’s work schedule

(including observed holidays). Working in excess of 35 hours weekly or on a County holiday must

have prior approval of the County.

New Castle County shall have the right to interview all prospective personnel. The County shall

have the right to accept or reject any applicant.

Note: The ability to provide contractual staff services for all listed positions is not required.

BACKGROUND CHECK REQUIREMENT

Vendor must provide proof of a recent background check and drug/alcohol screening for each

candidate prior to start of work.

9/10/25

Bid# 26P-203

Page 1 of 35

New Castle County

Purchasing Division

87 Reads Way

New Castle, DE 19720

(302) 395-5250

Bid # 26P-203

Information Technology Services

ANTICIPATED SERVICES Below is the Position Title and brief description of position

The general scope of services shall include, but is not limited to, Database, Helpdesk, Network,

Web Administrator, and Applications’ support services associated with the

development/maintenance of various Information Systems support structures within New

Castle County.

If awarded, your firm agrees to provide contractual staff to fill the positions upon a negotiated

pay range. As services are needed, vendors will submit candidate resumes and requested pay

rate. All rates are subject to the candidate’s skills, knowledge and abilities.

When New Castle County identifies a need for a specific position, vendors will be contacted with

the details of the desired position. The resumes submitted by vendors will be reviewed searching

for qualified candidates. Vendors may be contacted by New Castle County to set up interviews

for qualified candidates.

If a suitable candidate is located, the process will cease. All vendors will be notified. The vendor

submitting the suitable candidate will be contacted separately to negotiate pay range and to

arrange a start date for the candidate.

Exception Process

New Castle County may require other related services not specifically listed. Awarded vendors

may be given the opportunity to respond. However, New Castle County reserves the right to seek

candidates outside this contract for other related services.

Detail Job Description

Business Analyst

The Business Analyst is responsible for the set of tasks and techniques used to work as a liaison

among stakeholders in order to understand the structure, policies and operations of the

organizations well as to recommend solutions that enable the organization to achieve its goals.

The various technical tiers of Legacy/Core and Emerging are dictated by the complexity of

technical skills added to the roles below.

9/10/25

Bid# 26P-203

Page 2 of 35

New Castle County

Purchasing Division

87 Reads Way

New Castle, DE 19720

(302) 395-5250

Bid # 26P-203

Information Technology Services

BA1

Years of relevant experience:

Preferred education:

Role Description:

Up to 4 years

4-year college degree or equivalent

- Experience conducting Facilitated Workshops or

requirements analysis.

- Experience creating workflows using formal notation

such as the Business Process Modeling Notation (BPMN).

- Knowledge of formal requirements gathering

methodologies.

- Experience developing business Requirements – project

initiation document, what the needed achievements will

be and the quality measures.

- Experience developing Functional requirements –

describe what the system, process or product/service

must do in order to fulfill the business requirements.

- Experience developing User (stakeholder) requirements

– are a very important part of the deliverables; the needs

of the stakeholders will have to be correctly interpreted.

This deliverable can also reflect how the product will be

designed, developed and define how test cases must be

formulated.

- Experience developing Quality-of-Service (non-

functional) requirements – are requirements that do not

perform specific function for the business requirement

but are needed to support the functionality. For

example: performance, scalability, quality of service

(QoS), security, and usability.

- Experience developing Report Specifications – define the

purpose of a report, its justification, attributes and

columns, owners, and runtime parameters.

- Experience developing Requirements Traceability Matrix

– a cross matrix for recording the requirements through

each stage of the requirements gathering process.

- Strong organizational and writing skills. Experience

developing graphic representations of complex business

processes.

9/10/25

Bid# 26P-203

Page 3 of 35

New Castle County

Purchasing Division

87 Reads Way

New Castle, DE 19720

(302) 395-5250

Bid # 26P-203

Information Technology Services

BA2

Years of relevant experience:

Preferred education:

Role Description:

4 to 6 years

4-year college degree or equivalent

All roles specified in BA1 plus additional work experience and

job knowledge

BA3

Years of relevant experience:

Preferred education:

Role Description:

7 years plus

4-year college degree or equivalent and IIBA-certified Business

Analyst

- All roles specified in BA1 plus additional work

experience and job knowledge, and IBA certification

which could include Technical skills focusing on more

Systems Analysis roles and/or experience in a

leadership role as a Business Analyst.

CADD/GIS Administrator

The CADD/GIS Administrator (CGA) is responsible for providing direct support of various

CADD/GIS software and hardware systems. The CGA will perform hardware and software

installations, relocations, testing, and routine maintenance.

9/10/25

Bid# 26P-203

Page 4 of 35

New Castle County

Purchasing Division

87 Reads Way

New Castle, DE 19720

(302) 395-5250

Bid # 26P-203

Information Technology Services

CGA1

Years of relevant experience:

Preferred education:

Role Description:

Up to 5 years

4-year college degree or equivalent technical study

- Assist in troubleshooting CADD/GIS system hardware

problems and work with the appropriate service and

warranty vendors to make the necessary repairs and

fixes.

- Track version upgrades and notify proper parties of

available updates to CADD/GIS Systems software.

- Assist with phone and online problem reporting and

maintaining problem report records.

- Assist with ordering consumable supplies for the

CADD/GIS Systems.

- Maintain current inventory of all hardware, software,

upgrades, and fixes for each site.

- Maintain configuration charts of current inventory.

- Maintain data backups and data archives and provide

data retrieval from backup.

- Monitor system status and data integrity.

CGA2

Years of relevant experience:

Preferred education:

Role Description:

5 to 8 years

4-year college degree or equivalent technical study

All roles specified in CGA1 plus the following:

- Able to work independently.

- Demonstrate proven experience in troubleshooting with

little supervision.

- Able to communicate status to managers and project

sponsors.

- Assist in developing standards and direction for systems

CGA3

Years of relevant experience:

Preferred education:

Role Description:

8 plus years

4-year college degree or equivalent technical study

All roles specified in CGA2 plus the following:

- Lead efforts to troubleshoot CADD/GIS system hardware

and software problems.

- Lead team of CGAs developing software and hardware

plans and solutions.

9/10/25

Bid# 26P-203

Page 5 of 35

Commodity Codes

• NAICS 541511Custom Computer Programming Services
• NAICS 541512Computer Systems Design Services
• NAICS 541513Computer Facilities Management Services
• NAICS 541519Other Computer Related Services

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