Project Information

Bid Title

Short-Term Rental Monitoring Software Request for Proposals

Issuing Agency

Town of Truro

Location

Massachusetts

Published Date

Dec 22, 2025

Closing Date

Jan 12, 2026

Government Level

State & Local

Status

Closed

Original Source

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Bid Documents

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Project Description

Bid Title:	Short-Term Rental Monitoring Software Request for Proposals
Category:	Town-Wide Bid Postings
Status:	Open

Description: The Town of Truro is seeking proposals from qualified vendors to provide comprehensive short-term rental (STR) monitoring, compliance, and enforcement services. The selected vendor will assist the Town in identifying and tracking active short-term rentals, ensuring compliance with local bylaws and regulations, and supporting effective enforcement practices. Services are expected to include data collection and analysis, permit verification, complaint response, and coordination with Town staff. Copies of the detailed Request for Proposals may be obtained from the Housing Coordinator, Katie Halvorsen at Truro Town Hall, 24 Town Hall Road, Truro, MA 02666 or by going to our bid and proposals website at: https://www.truro-ma.gov/Bids.aspx Responses to this RFP require separate Technical Proposals and Price Proposals, each submitted in separate, sealed envelopes.  Failure to comply with this and other submission requirements described within the noting of request for proposals may result in a Proposal being considered nonresponsive. Proposals as described within should be submitted to Kelly S. Clark, Town Manager, Town of Truro, 24 Town Hall Road, P.O. Box 2030, Truro, MA 02666, no later than 12:00 p.m January 12, 2026, with an electronic copy of the Technical Proposal to For security reasons, you must enable JavaScript to view this E-mail address..  Late proposals will not be accepted. Publication Date/Time: 12/22/2025 12:00 AM Closing Date/Time: Open Until Contracted Bid Opening Information: January 12, 2026 Contact Person: Katie Halvorsen- kchalvorsen@truro-ma.gov Related Documents: RFP and Scope of Services Short Term Rental Monitoring Short Term Rental Monitoring-Contract

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TOWN OF TRURO

24 Town Hall Road, P.O. Box 2030

Truro, MA 02666

REQUEST FOR PROPOSALS

FOR

SHORT-TERM RENTAL (STR) MONITORING AND COMPLIANCE SERVICES

The Town of Truro publishes its solicitations, attachments and addenda online. These are

available for viewing and download at the following address:

https://www.truro-ma.gov/Bids.aspx

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TOWN OF TRURO

P.O. Box 2030, Truro, MA 02666

Tel: 508-349-7004 Fax: 508-349-5505

Notice of Request for Proposals

Short-Term Rental (STR) Monitoring and Compliance Services

December 22, 2025

The Town of Truro is seeking proposals from qualified vendors to provide comprehensive short-

term rental (STR) monitoring, compliance, and enforcement services. The selected vendor will

assist the Town in identifying and tracking active short-term rentals, ensuring compliance with

local bylaws and regulations, and supporting effective enforcement practices. Services are

expected to include data collection and analysis, permit verification, complaint response, and

coordination with Town staff.

This Request for Proposals (RFP) has been issued pursuant to Massachusetts General Law

Chapter 30BSection 6, Uniform Procurement Act, and all stages of the selection process will be

governed by that Act. The RFP and related information may be obtained beginning December

23, 2025, by going to our bid and proposals website at https://www.truro-ma.gov/Bids.aspx

or by contacting the Administration Office at Truro Town Hall, 24 Town Hall Road, Truro, MA.

02666.

Responses to this RFP require separate Technical Proposals and Price Proposals, each submitted

in separate, sealed envelopes. Failure to comply with this and other submission requirements

described herein may result in a Proposal being considered nonresponsive.

Proposals as described within should be submitted to Kelly S. Clark, Town Manager, Town of

Truro, 24 Town Hall Road, P.O. Box 2030, Truro, MA 02666, no later than 12:00 p.m January

12, 2026, with an electronic copy of the Technical Proposal to ksclark@truro-ma.gov. Late

proposals will not be accepted.

The Town of Truro reserves the right to cancel the RFP at any time until the proposals are

opened and reserves the right to reject all proposals after they are opened, if the Town

determines that canceling the RFP or rejecting all proposals is in the best interest of the Town.

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1. Introduction

Truro is a seasonal community, with over 400+ identified STR’s. A comprehensive process for

identifying, registering, and regulating STR’s within the Town is essential to public health and

safety. To better enforce local and state regulations and maintain community standards, the

Town seeks to partner with an experienced vendor to support enforcement actions against non-

compliant STR operators.

2. Decision to use RFP Process

Pursuant to G.L. c. 30B, s. 6(a), the Town’s Chief Procurement Officer has determined that the

RFP process will enable the Town to provide higher ratings to vendors offering intuitive

registration software; robust enforcement services: and who have significant experience

delivering comparable short-term rental monitoring services for other Massachusetts

municipalities.

3. Anticipated Schedule for Procurement of Services

RFP issued: ...........................................................................December 23, 2025

Proposals due: ........................................................................January 12, 2026

Proposals opened ..................................................................January 12, 2026

Interviews and evaluation of Technical Proposals.................The week of January 12, 2026

Note, the Town reserves the right to extend this period as needed.

Selection of Proposal and Notice of Award...........................January 19, 2026

4. Technical Scope of Services

The Town is seeking services in monitoring, compliance, and enforcement of short-term rentals.

The Scope of Services is contained in Appendix A.

5. Contract and Contract Term

After selection of the most advantageous Proposal, as determined through the process described

below, a written contract shall be executed by the successful Respondent and the Town. The

Town anticipates a start date no later than January 23, 2026, for a term of [3] years, with the

option at the Town’s sole discretion to renew one (2) additional years.

6. Changes to the RFP (Addenda)

If it becomes necessary to revise any part of this RFP or otherwise provide additional

information, an addendum to the RFP will be issued. Respondents who have requested and

received a copy of the RFP will be notified of such addenda by email. The addenda will also be

posted on the Town website. Please check the Town website for addenda before submitting a

Proposal to the Town. In their submitted Proposals, Respondents shall acknowledge receipt of

all addenda issued.

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7. Questions

Questions and/or requests for clarification must be submitted in writing via email to the Chief

Procurement Officer at ksclark@truro-ma.gov. All responses to such questions or requests

(together with the questions/requests themselves) will be posted on the Town’s website as

addendum to the RFP and will be incorporated into the RFP. Respondents who have requested

and received a copy of the RFP will be notified of such addenda by email. Please check the

Town website for addenda before submitting a Proposal to the Town.

8. Responsive Proposals

A responsive proposal is one that has been properly and timely submitted; meets all

quality requirements (minimum criteria) identified below; contains all required

attachments and consists of a separately sealed Technical Proposal and a separately

sealed Price Proposal meeting the Submission Requirements below. Any Proposal which

fails to include any material information or documentation specified in the Submission

Requirements is non-responsive and will be rejected.

All Proposals shall remain valid for a minimum period of 90 days following the date

Proposals are due (January 12, 2026). This provision shall be specifically referenced

within a submitted Proposal.

9. Submission Requirements

A. Technical Proposal

One original and one USB of the Technical Proposal shall be submitted in a sealed envelope

which is marked: “Technical Proposal – Short-Term Rental Monitoring Services, submitted by

[name of Respondent].” The Technical Proposal must not contain any reference to price. The

Technical Proposal must include the Contents specified in Section 18 below.

B. Price Proposal

A Price Proposal shall be submitted in a sealed envelope which is marked: “Price Proposal –,

Short-Term Rental Monitoring Services, submitted by [name of Respondent].” The Price

Proposal must contain a fee schedule identifying the proposed cost for the one-year term of the

contract (see Scope of Services, Appendix A), with the option to renew for two(2) additional

years at the Town’s sole discretion. The Town will calculate the total price of the proposal as the

sum of the three years. Vendors shall provide:

• Year 1 Price

• Year 2 Price

• Year 3 Price

• Total of all 3 years

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C. Delivery Address

Proposals shall be delivered or mailed to the following address:

Kelly S. Clark, Town Manager

Town of Truro

24 Town Hall Road, P.O. Box 2030

Truro, MA 02666

All proposals must be received no later than 12:00 p.m., local time, on January 12, 2026. It is the

responsibility of the Respondent to ensure that the Technical and Price Proposals are received at

the proper location prior to the stated deadline. Respondents should plan accordingly for timely

delivery. Faxed proposals will not be accepted.

10. Town’s Reservation of Rights

The Town of Truro reserves the right to cancel this RFP, or to reject all proposals, should such

action be in the best interest of the Town.

The Town reserves the right to waive any mistakes or informalities in the proposals received and

may request supplementary information from any Respondent if it is determined that the granting

of such waiver or the receipt of such additional information would be in the best interest of the

Town.

11. Proposal Corrections and Withdrawals

Following submission of a Proposal, but prior to the opening of Proposals, a Respondent may

correct or modify a proposal (technical or price) through written submission. . Such written

submission shall be in sealed envelope(s), clearly marked to indicate contents, with the name and

address of the Respondent. No Proposal may be amended so as to prejudice fair competition or

the Town of Truro. A request for withdrawal must be in writing.

12. Opening of Proposals

Technical Proposals will be opened on the date and time specified above and a register of

proposals will be created including the name of each Respondent and the number of

proposed modifications submitted by each Respondent. Technical Proposals will be

opened in the presence of one or more witnesses (not publicly) and their contents will

not be disclosed to the public or competing Respondents until the evaluation process is

complete. The register of Proposals will be available for public inspection.

13. Evaluation of Technical Proposals and/or Interviews Demonstration of

Software

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Commodity Codes

• NAICS 541512Computer Systems Design Services
• NAICS 541519Other Computer Related Services

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