Project Information

Bid Title

Oracle Database Administration (DBA) Services

Issuing Agency

Monroe County Water Authority

Location

New York

Published Date

Mar 2, 2026

Closing Date

Mar 19, 2026

Government Level

State & Local

Status

Closed

Original Source

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Bid Documents

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Project Description

Oracle Database Administration (DBA) Services
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Due: March 19, 2026 by 11 a.m.

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REQUEST FOR

PROPOSAL / QUALIFICATIONS

Monroe County

Water Authority

Oracle Database Administration Services

February 17, 2026

Monroe County Water Authority

475 Norris Drive

Rochester, New York 14610

SECTION 1 - INVITATION TO PARTICIPATE

1.1 Purpose

Request for Proposal

Oracle DBA Services

Page 1

The Monroe County Water Authority (MCWA) is soliciting proposals from prospective

service providers for Oracle Database Administration Services with an anticipated start

date on May 1, 2026.

Prospective Proposers must offer a proposal that will meet the scope of services,

qualifications and general description of capabilities identified in Section 2 of this

document.

In responding to this RFP/Q, Proposers must follow the prescribed format as outlined

in Section 3. By so doing, each Proposer will be providing MCWA with comparable data

submitted by other Proposers and, thus, be assured of fair and objective treatment in

the MCWA review and assessment process.

1.2 RFP/Q Procurement Officer

The RFP/Q Procurement Officers identified below are the sole point of contact regarding

this RFP/Q from the date of issuance until the selection of the successful Proposer.

Justin Moore

Justin.Moore@mcwa.com

Phone (585) 442-2001 x253

Monroe County Water Authority

PO Box 10999

475 Norris Drive

Rochester, New York 14610-0999

1.3 Presentation and Clarification of MCWA’s Rights and Intentions

MCWA intends to enter into a contract with the selected Proposer to supply the services

described in Section 2. However, this intent does not commit MCWA to award a contract

to any responding Proposer, or to pay any costs incurred in the preparation of the

proposal in response to this request, or to procure or contract for any equipment.

MCWA reserves the right, in its sole discretion, to (a) accept or reject in part or in its

entirety any proposal received as a result of this RFP/Q if it is in the best interest of

MCWA to do so; (b) award one or more contracts to one or more qualified Proposers if

necessary to achieve the objectives of this RFP/Q if it is in the best interest of MCWA to

do so.

1.4 Timeline

Request for Proposal

Oracle DBA Services

Page 2

The schedule of events for this RFP/Q is anticipated to proceed as follows:

 All questions from proposers must be submitted via email to

Justin.Moore@MCWA.com by 5 PM Eastern Time on March 3, 2026.

 Answers to questions will be provided by March 5, 2026 EOD.

 Final RFP/Q submissions must be received by 11:00 AM Eastern Time on

March 19, 2026 at the address shown in Section 3.1.

 It is anticipated that if an acceptable proposal is received that a Contract will

be awarded by April 16, 2026.

1.5 Overview of the Organization

The Monroe County Water Authority provides high quality, safe and reliable water, in a

financially responsible manner. MCWA was created by State legislation in 1950 to solve

the water supply needs of this community. In 1959, the Authority took over the assets

of the private New York Water Service Corporation and had 27,000 retail customers,

serving just portions of the County’s inner ring towns and portions of the City. As

surrounding towns and villages faced new water supply challenges, the Authority’s

service area has steadily grown. Today, the Authority serves over 180,000 customers

in every town and village in Monroe County (partially in the City of Rochester) plus

towns, villages and other water authorities in each of the five adjacent counties.

The communities served are shown below:

Request for Proposal

Oracle DBA Services

Page 3

1.6 Overview of the Project

MCWA is seeking Database Administration (DBA) services for its Oracle Database

environment. The job will consist of ongoing Oracle DBA services, as well as regular

patching and database upgrades.

SECTION 2 – DETAILED SCOPE OF WORK

2.1 Proposal Detail

Below are the tasks and deliverables to be completed under this contract. Additional

tasks may be required as appropriate and are also not subject to additional fees or

charges.

Refer to Section 3 for further detail regarding response formats and requirements.

2.2 Price Proposal

The Price Proposal should be based on the following requirements outlined in the

remainder of Section 2.

2.2.1 Current State

The request is for provision of DBA services for 2026; the contract is expected to start

at the beginning of May 2026 and will expire one year from date of execution. MCWA

may wish to extend the contract for up to 4 subsequent years.

There are presently three environments in scope for support: Production, QA, and DR.

The Production and DR databases currently run on a Dell PowerEdge R7525 server

running Oracle Linux Server 8.9. There are about 70 applications supported by the

database. The production environment also includes an identical standby disaster-

recovery (DR) server. The QA database runs on a Dell PowerEdge R7525 running

Oracle Linux Server 8.9. The current Oracle Database version for all databases is

19c. Additional database environments may be set up in the future.

The following table summarizes the databases that will be supported, along with the

required response time for critical issues such as the database being down or

unresponsive:

Database & Purpose

Production Primary (Business Hours)

Production DR (Business Hours)

Production Primary (Non-Business)

Production DR (Non-Business)

Quality Assurance (testing)

Response Level

15 Minute

15 Minute

1 Hour

1 Hour

8 Hour

Request for Proposal

Oracle DBA Services

Page 4

2.2.2 Requirements for Service:

A. Provide knowledgeable and expert monitoring and health checks for Oracle

database and make required modifications as necessary to ensure

uninterrupted stable operation of the production environment.

B. Provide 15 minute response to critical errors on production databases

during business hours, Monday – Friday, 6 AM to 5 PM Eastern Time.

C. Provide 1 hour response to critical errors on production databases during

non-business hours, weekends, and holidays.

D. Manage Oracle Service requests when Oracle technical support is required.

E. Create and manage tablespaces and data files as necessary.

F. Create Oracle database users and roles as requested by MCWA.

G. Manage Oracle initialization parameters and spfiles to maintain database

performance and stability.

H. Manage the configuration of networking components on supported

databases, including the creation of database links between supported

databases.

I. Apply Oracle software patches to supported databases as required.

J. Manage database backups to internal MCWA servers, and verify database

backup execution while testing restores regularly.

K. Backups, other database maintenance procedures, and software shall be

implemented using industry-standard tools at the expense of the vendor.

L. Maintain our current ability to recover data to the most recent 15-minute

window in production systems.

M. Regularly test database backup recovery during the contract period.

N. Assist with planned outages and disaster-recovery exercises.

O. Assist with migration to DR environment and back for unplanned outages.

P. Assist with patching and updating of Oracle Linux as needed.

Q. Provide thorough documentation regarding the backup process.

R. Refresh data from production to test environments upon customer request.

Commodity Codes

• NAICS 541511Custom Computer Programming Services
• NAICS 541512Computer Systems Design Services
• NAICS 541513Computer Facilities Management Services
• NAICS 541519Other Computer Related Services

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