Project Information

Bid Title

Pre-Advertisement Notice: E911 Cloud-Based Customer Contact Center Solution

Issuing Agency

State Government of Georgia

Location

Georgia

Published Date

Feb 9, 2026

Closing Date

Mar 23, 2026

Government Level

State & Local

Status

Closed

Ref. #

PE-66062-NONST-2026-000000316

Original Source

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Bid Documents

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Project Description

Event ID	Event Title	Government Entity	Start Date (ET)	End Date (ET)
PE-66062-NONST-2026-000000316	Pre-Advertisement Notice: E911 Cloud-Based Customer Contact Center Solution	Atlanta, City Of	Feb 04, 2026 @ 06:36 PM	Mar 23, 2026 @ 05:00 PM

Pre-Advertisement Notice: E911 Cloud-Based Customer Contact Center Solution

Start Date: Feb 04, 2026 @ 06:36 PM ET

End Date:
Mar 23, 2026 @ 05:00 PM ET

Event ID: PE-66062-NONST-2026-000000316

Event Type: Non-State Agency

Event Status: Open

Purchase Type: Non-State Agency

Category Type: Information Technology

Government Type: city

Fiscal Year: 2026

Agency Site: Link

Description

The City of Atlanta, on behalf of the Atlanta Police Department will shortly undergo a competitive sealed bid process comprised of a prequalification phase as the initial step, followed by an Invitation for Bid (IFB) towards the procurement of a cloud-based AI Call Center Solution designed to reduce the volume of non-emergency calls received through its current Call Processing Equipment. Interested vendors will be required to submit a Demo, among other requirements which will be defined in the pre-qualification document. The City¿s expectation is that the selected vendor will provide a secure, reliable, and scalable solution that effectively manages non-emergency 911 calls through conversational AI, accurately identifies caller needs, and routes or processes calls appropriately. Vendors capable of delivering a cloud-based AI Call Center Solution that supports English-language interactions and preferably include multilingual capabilities to improve accessibility for Atlanta¿s diverse communities are encouraged to prepare for this upcoming solicitation process. A Pre-Solicitation Conference will be noticed and then held to provide more details and address questions.

NIGP Codes

Code	Description
88332	Computer Telephony Integration (CTI) Systems
20830	Computer Aided Design (CAD) and Vectorization Software, Microcomputer
20858	Language Translation Software, Microcomputer
88319	Automatic Call Distribution (ACD) Systems
20853	Integrated Software, Microcomputer
20857	Law Enforcement Software, Microcomputer
91861	Smart Technology Consulting Services
92047	Support Services, Computer, Includes Computer Warranties
92003	Application Service Provider (ASP), Web Based Hosted
92045	Software Maintenance and Support Services
88343	Interactive Voice Response (IVR) Systems
92040	Programming Services, Computer, Including Mobile Device Applications
91520	Call Center Services
91829	Computer Software Consulting
92005	Application, Infrastructure, Hosting and Cloud Computing Services, Vendor Hosted and Internally Host
92032	Intelligent Transportation System (ITS) Software, Including Design, Development, and Maintenance Ser
92016	Biometric Authentication System Software Services, Including Maintenance and Repair
92013	Advanced Authentication System Software Services, Including Maintenance and Repair
95882	Records Management Services, Including Document Management Services and Technology Integration

BuyerContact:

Alta Urtarte
AUrtarte@atlantaGA.gov

470-893-4369

Commodity Codes

• NAICS 511210Software Publishers
• NAICS 518210Data Processing, Hosting, and Related Services
• NAICS 541511Custom Computer Programming Services
• NAICS 541512Computer Systems Design Services
• NAICS 541513Computer Facilities Management Services
• NAICS 541519Other Computer Related Services

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