Project Information

Bid Title

05726Y0571-RFI for Process Improvement to 911 Call Taking Operations Round 2

Issuing Agency

City of New York

Location

New York

Published Date

Jan 30, 2026

Closing Date

Feb 27, 2026

Government Level

State & Local

Status

Closed

Ref. #

05726Y0571

Original Source

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Project Description

Program:	OFFICE OF THE FIRE COMMISSIONER
Industry:	Standard Services - IT Related
EPIN:	05726Y0571
Procurement Name:	05726Y0571-RFI for Process Improvement to 911 Call Taking Operations Round 2
Agency:	FIRE DEPARTMENT
RFx Status:	Released
Procurement Method:	RFI
Release Date:	1/30/2026 1:00:00 PM
Due Date:	2/27/2026 2:00:00 PM
Main Commodity:	Other IT Services

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EPIN 05726Y0571	Release Date 1/30/2026 1:00:00 PM (Your Local Time)
Estimated Number of Contracts 1.00
Estimated Procurement Value
Agency FIRE DEPARTMENT
Agency Contact First Name Shannon
Agency Contact Last Name Cardone
Agency Contact Email shannon.cardone@fdny.nyc.gov
Concept Report
RFx Title 05726Y0571-RFI for Process Improvement to 911 Call Taking Operations Round 2
RFx Status Released

Show / Hide : Description Description

The Fire Department of the City of New York (“Fire Department” or “FDNY” or “The Department”) in the interest of promoting competition and in obtaining information is seeking qualified proposers to respond to this Request for Information (“RFI”) pertaining to the potential end-to-end process improvements in the lifecycle of a 911 call, with potential to expand to other FDNY areas. This Request for Information (RFI) is being released through PASSPort, New York City's online procurement portal.  Responses to this RFI shall be submitted via PASSPort.  To access this RFI, please visit the PASSPort Public Portal at a0333-passportpublic.nyc.gov/ and click on "Browse Solicitations."  To locate the RFI, insert EPIN 05726Y0571 into the Keywords search field.  If you need additional assistance with PASSPort, please submit an inquiry to the MOCS Service Desk at the following URL: mocssupport.atlassian.net/servicedesk/customer/portals Any inquiries concerning this RFI shall be submitted through the Discussion Forum in PASSPort.  The deadline for submission of inquiries is no later than ten (10) days prior to the proposal due date.  FDNY will subsequently provide written answers to questions received via an addendum released through PASSPort. The issuance of this RFI and the submission of a proposal to the FDNY does not obligated the FDNY or the City of New York in any way.  No contract or payment will result from this RFI, nor will any responding vendor be given any kind of advantage in any future procurement that should result from the information provided by the vendor. The Fire Department of the City of New York (“Fire Department” or “FDNY” or “The Department”) in the interest of promoting competition and in obtaining information is seeking qualified proposers to respond to this Request for Information (“RFI”) pertaining to the potential end-to-end process improvements in the lifecycle of a 911 call, with potential to expand to other FDNY areas. This Request for Information (RFI) is being released through PASSPort, New York City's online procurement portal.  Responses to this RFI shall be submitted via PASSPort.  To access this RFI, please visit the PASSPort Public Portal at a0333-passportpublic.nyc.gov/ and click on "Browse Solicitations."  To locate the RFI, insert EPIN 05726Y0571 into the Keywords search field.  If you need additional assistance with PASSPort, please submit an inquiry to the MOCS Service Desk at the following URL: mocssupport.atlassian.net/servicedesk/customer/portals Any inquiries concerning this RFI shall be submitted through the Discussion Forum in PASSPort.  The deadline for submission of inquiries is no later than ten (10) days prior to the proposal due date.  FDNY will subsequently provide written answers to questions received via an addendum released through PASSPort. The issuance of this RFI and the submission of a proposal to the FDNY does not obligated the FDNY or the City of New York in any way.  No contract or payment will result from this RFI, nor will any responding vendor be given any kind of advantage in any future procurement that should result from the information provided by the vendor.

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Anticipated Contract Start Date (M/d/yyyy)

Anticipated Contract End Date (M/d/yyyy)

Release Date (M/d/yyyy) 1/30/2026

Due Date (M/d/yyyy) 2/27/2026

Bid Opening Date (M/d/yyyy) 12:00:00 AM

Questions Due Date (M/d/yyyy) Agency Users may not respond to your question if it is submitted after this date. 2/17/2026

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0 Result(s)

Commodity Codes

• NAICS 541611Administrative Management and General Management Consulting Services
• NAICS 541614Process, Physical Distribution, and Logistics Consulting Services

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