Project Information

Bid Title

Single Source - Beyond Trust (Bomgar) Platform

Issuing Agency

Shelby County

Location

Tennessee

Published Date

Jul 9, 2026

Closing Date

Jul 17, 2026

Government Level

State & Local

Status

Closed

Original Source

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Bid Inquiries

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Bid Documents

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Project Description

Bid Title:

Single Source - Beyond Trust (Bomgar) Platform

Category:

Information Technology

Status:

Open

Publish Date:

Thursday, July 9, 2026 - 2:45pm

Close Date:

07/17/2026 - 2:30pm

Contact Person:

Sherry Money

Please submit following details in order to view the document

Name/Business Name *

Email Address *

Phone Number *

Bid Title

Redirect URL

Business Hours:

8:00am-2:30pm

Related Documents:

Single Source Notice to Public - Beyond Trust (Bomgar) Platform.pdf

Attachment Preview

NOTICE OF SINGLE SOURCE TO THE PUBLIC

Shelby County Government has identified a single source purchase for the goods/services as

listed below. This notice is not a request for bid, proposal, or qualifications.

Single Source – Beyond Trust (Bomgar) Platform

The identified vendor will:

Provide Beyond Trust (Bomgar) Platform.

1. Remote Support Capability: The solution must provide secure remote access tools that

allow IT support staff to troubleshoot, diagnose, and resolve workstation, software, and

user-related issues without requiring an in-person visit.

2. Operational Continuity: The solution must support daily service desk operations and

provide reliable access for resolving technical issues that affect County employee

services.

3. Security and Access Control: The solution must include secure authentication, session

controls, audit logging, and permission based.

4. Existing System Continuity: The solution must maintain continuity with the County’s

current remote support process, minimizing disruption to support staff.

Procurement Timing/Deadlines:

1. Beyond Trust (Bomgar) Platform will be delivered … OR for the period of July 7, 2026 –

June 30,2027.

If you have the capacity/expertise and are interested in providing the Goods or Services detailed

above please submit a letter of interest as well as your pricing (total & details) via email to

sherry.money@shelbycountytn.gov..

In accordance with Shelby County’s Purchasing policy, notice of single source will be posted on

the County’s website for seven (7) days prior to award.

Notice expires on Julu 17, 2026 at 2:30 p.m.

Shelby County is an equal opportunity affirmative action employer, drug-free with policies of

non-discrimination on the basis of race, sex, religion, color, national or ethnic origin, age,

disability or military service.

THE RIGHT TO REJECT ANY AND ALL QUOTES IS RESERVED

By order of

LEE HARRIS, SHELBY COUNTY MAYOR

SHELBY COUNTY

GOVERNMENT

Commodity Codes

• NAICS 511210Software Publishers
• NAICS 541511Custom Computer Programming Services

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