Project Information

Bid Title

CHFA 293-RFP for Single Family Loan Origination System Download PDF

Issuing Agency

Connecticut Housing Finance Authority

Location

Connecticut

Published Date

Jun 17, 2026

Closing Date

Jul 2, 2026

Government Level

State & Local

Status

Closed

Original Source

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Bid Documents

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Project Description

RFP & RFQ	Post Date	Due Date	Additional Documents
CHFA 293-RFP for Single Family Loan Origination System Download PDF	05/06/26	07/02/26 4:00 p.m.	Questions and Answers Download PDF

Attachment Preview

Response date has been extended to 4:00 p.m. on July 2, 2026. Firms that have already applied

do not have to reapply.

Dear Interested Party:

Date: May 6, 2026

REQUEST FOR PROPOSALS FOR

SINGLE FAMILY LOAN ORIGINATION SYSTEM

The Connecticut Housing Finance Authority ("CHFA") requests written proposals from qualified

firms to provide an electronic Loan Origination System (“LOS”) for its single-family

homeownership programs.

CHFA will not reimburse for any expenses incurred in connection with this Request for Proposals

(“RFP”) including, but not limited to, the cost of preparing the initial response and any additional

information requested or travel expenses relating to a presentation. Please be advised that

responses will be considered property of CHFA, are matters of public record, and may be publicly

disclosed by CHFA after the awarding of the contract.

OVERVIEW

CHFA, a body politic and corporate constituting a public instrumentality and political subdivision

of the State of Connecticut, was created in 1969 and operates pursuant to Chapter 134 of the

Connecticut General Statutes, as amended. CHFA’s purpose is to help alleviate the shortage of

affordable housing for low and moderate-income families and persons in Connecticut by providing

single-family mortgages, financing for rental housing, and mortgages for the purchase,

development and construction of housing.

For additional information about CHFA, please reference CHFA’s website at www.chfa.org.

SCOPE OF SERVICES

CHFA is seeking proposals from qualified firms to provide a secure, web-based, end-to-end LOS

that enables participating lenders to reserve funds, lock interest rates, submit documentation, and

manage the loan pipeline in real time.

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The selected firm will be responsible for the delivery, implementation, configuration, and ongoing

support of the LOS solution.

While the final scope may be refined based on the selected solution, at a minimum, the firm shall

provide the following services and deliverables:

Core Services and Deliverables

• Provision of software licensing for CHFA staff and participating lenders

 System implementation, including project management and deployment

 System configuration and customization, workflows, reporting, and form/data mapping

 Integration with CHFA financial and other internal/external systems

 Data migration from the existing legacy system to the new LOS

 Development and execution of a comprehensive implementation plan, including design,

testing, issue resolution, and regular status reporting

 Delivery of system documentation, including user guides and technical documentation

 Training for CHFA staff and participating lenders, including both instructor-led and web-

based options; Ongoing system support, maintenance, and updates

Current Operations and Volumes

 Loan Origination system users (approximate)

 Internal users  35

 External users (participating lenders)  600

 Participating Lenders (approximate)  85

 Mortgage programs (approximate)  20

 Annual Loan Origination Activity - 2025 (approximate)

 Loans Reserved  4,800

 Loans Underwritten  3,900

 Loans Committed  3,900

 Loans Purchased  3,800

 Loans with committed second mortgages  3,700

Functional Requirements

The proposed LOS must include, at a minimum, the following capabilities:

 Automated document submission with indexing by document type

 A flexible, configurable, and user-friendly interface

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 Real-time management of loan reservations, commitments, and holds

 Ability to accept, validate, and process Uniform Residential Loan Application

(URLA/Form 1003) data uploads from participating lenders in Fannie Mae compliant

MISMO format, including support for data mapping and error handling

 Tools to calculate accurate down payment assistance amounts at the time of reservation

 Automated notifications to originators and processors regarding missing documents,

exhibits, and commitment conditions

 Configurable workflow management to support complex business processes;

 Integration capabilities with internal and external systems

 Automated compliance to ensure adherence to regulatory and investor requirements

 Pipeline management and tracking tools

 Embedded help features, including tutorials and user guidance

 Customizable reporting and data mapping capabilities

Implementation and Support Expectations

The selected firm shall:

 Provide a detailed project plan and actively manage all phases of implementation,

including planning, design, testing, and deployment

 Lead and facilitate data migration activities from the legacy system to the new LOS

 Deliver comprehensive training to CHFA-designated staff and provide accessible training

resources for participating lenders

 Provide ongoing technical support, system maintenance, and updates to ensure system

performance, security, and reliability

EVALUATION CRITERIA

Firms will be evaluated based on their written response to this RFP, additional written

information as requested by CHFA and oral interviews, if any, including but not limited to the

following criteria:

 Demonstrated experience and qualifications of firm and staff assigned to perform the

services

 Fee structure

 Desired functionality

 Implementation plan

 Initial support post implementation

 Financial and organizational stability of firm

 Ongoing support—maintaining level of services

CHFA may select multiple firms for the services described herein. No selected firm is

guaranteed or ensured of any number of contracts or proportion of business.

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REQUESTED INFORMATION

All firms must address the following issues and questions:

1. Provide a brief description of your firm, its history, and main areas of business. Indicate

the total number of staff and the team available to CHFA.

2. Provide a summary of the key strengths and qualifications of your firm to provide an LOS

product to CHFA.

3. Describe your presence in Connecticut, if any, including corporate existence in

Connecticut, whether formed in Connecticut or authorized to do business in the state. This

may include, but not be limited to, information on the number of offices your firm

maintains in Connecticut, the location of such offices, the number of Connecticut residents

employed in those offices, and payroll and corporate taxes paid in Connecticut. If your

firm currently is not registered with the Connecticut Secretary of State, please indicate

whether your firm will register if your firm is awarded this contract.

4. Include any participation by your firm in any civic or other non-profit activities, including

any charitable contributions that your firm made in Connecticut.

5. Provide a brief summary of the professional background of any individual who would be

assigned to work with CHFA. Please indicate their probable areas of responsibility and

the percentage of their time which would be available to service CHFA’s account.

6. Provide a list of all modules available in your software package. If any additional systems

are required or should be considered by CHFA to deliver the required functionalities,

please identify this information in your response.

7. Please provide information about any anticipated upgrades, enhancements, functional

changes, expansion plans, cost structures, etc. over the next three to five years.

8. Please provide a step-by-step plan for performing and completing the services. The plan

should include:

 Key personnel and their roles providing the services

 The general approach and methodology in providing the services

 Details about project phases, including deliverables, timelines, milestones, software

components and resources, if any, to complete the project

9. Provide a complete price proposal, as specified in Attachment A entitled “Costs/Pricing.”

10. Provide a copy of your service level agreement which includes but is not limited to the

hours/day of availability for technical support and maintenance and other technical

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assistance. Please include information on the firm’s service request process, reporting and

monitoring.

11. Provide a copy of your firm’s business continuity and disaster recovery materials and

protocols to ensure the security, availability and recovery of CHFA’s data.

12. Provide copies of the firm’s annual report, balance sheet or other financial information for

the past three years.

13. SOC-2/SOC-3 or other reports of systems or controls.

14. Provide any necessary technical specifications, hardware, software requirements and

supported devices for the proposed system.

15. Furnish evidence of the firm’s most recent penetration test or other related assessments to

ensure data integrity and security.

16. Provide information about the firm’s procedures to offset risk and address compliance

requirements.

17. Provide, in tabular form, information on the employee composition of your firm indicating

the total number of employees and the total number and percentages of minorities and

women employed and their titles.

18. Submit specific information regarding your firm’s commitment to Affirmative Action.

Please include, at a minimum, policies and practices that demonstrate your firm’s

commitment to underrepresented groups (e.g., in terms of ethnicity, gender, sexual

orientation, disability, etc.). Please include your firm's most recent EEO-1 report if required

to file.

19. Describe any and all material lawsuits, legal or administrative proceedings or governmental

investigations, criminal actions or law enforcement activities (including those by federal,

state or local authorities, or self-regulatory organizations) or non-routine inquiries or

investigations relating to you, your firm, or any of your affiliates, including any

proceedings to which you, your firm, your affiliates or any of their respective officers,

directors or employees are a named party or of which any of such has been the focus, that

have occurred in the last three (3) years or that are currently threatened, including whether

you, your firm, or any of your affiliates, or their respective officers, directors or employees

have been censured by any regulatory body. Describe any such circumstances and advise

whether these investigations or proceedings will affect you or your firm’s ability to

complete the proposed transaction and perform the services in this RFP.

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Commodity Codes

• NAICS 236115New Single-Family Housing Construction (except For-Sale Builders)
• NAICS 236116New Multifamily Housing Construction (except For-Sale Builders)
• NAICS 236118Residential Remodelers
• NAICS 236220Commercial and Institutional Building Construction
• NAICS 541611Administrative Management and General Management Consulting Services

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