Project Information

Bid Title

PHL ALL VOLUNTEER PROGRAM

Issuing Agency

Airports Council International

Location

District of Columbia

Published Date

Jan 29, 2026

Closing Date

Feb 17, 2026

Government Level

State & Local

Status

Closed

Original Source

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Bid Documents

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Project Description

Submission Deadline:

Submitting Organization:

PHL ALL VOLUNTEER PROGRAM

Attachment Preview

Cherell L. Parker, Mayor

Atif Saeed, Chief Executive Officer, Philadelphia International Airport

The City of Philadelphia

REQUEST FOR PROPOSALS FOR

MANAGEMENT OF ALL-VOLUNTEER BASED AIRPORT

INFORMATION PROGRAM

WORK SUMMARY:

The City of Philadelphia (“City”), Department of Aviation (“Aviation”) seeks qualified

Applicants (“Applicant(s)”) to manage all-volunteer based program that provides

information services at Philadelphia International Airport (“PHL” or the “Airport”). The

successful Applicant will, implement, recruit, manage, and operate a volunteer

program to provide a wide range of information and hospitality services as described

in this RFP.

PROPOSED COMPENSATION:

It is expected that the successful Applicant will be awarded a cost-plus, fixed-fee

contract(s). The maximum amount of the contract will be negotiated based on the

estimated hours, rates, overhead, profit and direct expenses.

RFP ISSUE DATE:

January 26, 2026

RESPONSE DEADLINE:

No later than 5 pm Philadelphia Time on February 17, 2026 A complete proposal must be

submitted by this time to be considered. Proposals in-process are incomplete.

PRE-PROPOSAL MEETING:

N/A

OFFICIAL RFP CONTACT:

Shannon Clark

Procurement Specialist 2

Shannon.clark@phl.org

SUBMISSION REQUIREMENTS:

All proposals must be submitted electronically to the correct contract opportunity established

for this RFP (identified by opportunity number) through eContract Philly at

https://philawx.phila.gov/econtract/

TABLE OF CONTENTS

1. INTRODUCTION................................................................................................................ 5

1.1 Values.................................................................................................................................... 5

1.2 Contracting with the City of Philadelphia .......................................................................... 5

1.3 Contacting Us ....................................................................................................................... 5

1.4 Feedback about this RFP ..................................................................................................... 6

2. THE OPPORTUNITY.............................................................................................................. 7

2.1 Summary .............................................................................................................................. 7

2.2 Background .......................................................................................................................... 7

2.3 RFP Schedule ........................................................................................................................ 8

2.4 Outcome Goals .................................................................................................................... 9

2.5 Award Terms ........................................................................................................................ 9

3. SCOPE OF WORK............................................................................................................ 10

3.1 Description of Services ..................................................................................................... 20

3.2 Performance Metrics, Contract Management & Payments........................................... 21

4. HOW TO SUBMIT YOUR RESPONSE ............................................................................ 22

4.1 What You Must Include in Your Proposal ........................................................................ 22

4.2 How To Submit Your Application...................................................................................... 25

4.3 Proposal Binding................................................................................................................ 27

5. HOW WE CHOOSE......................................................................................................... 27

6. GENERAL RULES GOVERNING RFPs/PROPOSALS ...................................................... 29

6.1 Health Insurance Portability and Accountability Act (HIPAA)......................................... 30

6.2 Special Rules Applicable to Joint Ventures....................................................................... 30

6.3 Mandatory Political Contribution Disclosures and Penalties......................................... 30

6.4 Political Contribution Limits for City Contractors ........................................................... 31

6.5 City Employee Conflict Provision ...................................................................................... 31

6.6 Reservation of Rights......................................................................................................... 31

6.7 Confidentiality and Public Disclosure .............................................................................. 32

APPENDICES...................................................................................................................... 33

Appendix A – General Provisions and Airport Requirements .............................................. 33

Appendix B - City of Philadelphia Tax and Regulatory Status and Clearance Statement .. 34

Appendix C – Insurance Requirements…………………………………………………………………………..27

1. INTRODUCTION

1.1 Values

The City of Philadelphia is committed to ensuring all businesses have access to contracting

opportunities with the City and seeks to promote the economic development of small and local

businesses.

IF ELIGIBLE, YOU ARE ENCOURAGED TO:

✓ Apply for Local Business Entity (LBE) certification with City’s Procurement Department. If

you provide your LBE status and/or promise to have a Local Impact, this must be used by

the contracting department as a positive factor in evaluation and potential selection.

Additionally, some opportunities are exclusively reserved for LBE certified businesses.

✓ Get Paid Faster! Enroll on the Vendor Payment Portal to effortlessly submit electronic

invoices and monitor payment progress 24/7. The process of submitting invoices through

the Vendor Payment Portal is user-friendly, efficient, and free.

1.2 Contracting with the City of Philadelphia

Consistent with our values, the City requires that all contractors and subcontractors comply with all

applicable laws, regulations, and policies, including:

1

CITY BUSINESS

LICENSES AND

PERMIT

REQUIREMENTS

2

PAYMENT OF CITY

BUSINESS TAXES

OR OTHER

INDEBTEDNESS

OWED TO THE CITY

3

CHAPTER 17-1300.

PHILADELPHIA 21ST

CENTURY MINIMUM

WAGE AND BENEFITS

STANDARD

Please closely review the City’s contract attachments including the standard terms and conditions

found in the General Provisions under Appendix A of this RFP. Any contract resulting from this RFP

will incorporate and be governed by these documents.

1.3 Contacting Us

For technical assistance with the eContract Philly website, email eContractPhilly@phila.gov or call

(215) 686-4914.

• Please note the phone number provided is not a live helpline.

• Allow for two (2) business days prior to any application deadline to receive a response to

your request. The City will not extend a deadline even if it has not responded to your

question or request.

• All other questions regarding the RFP, including substantive questions, must be submitted in

accordance with Section 2.3. Applicants are otherwise prohibited from contacting City

representatives concerning this RFP or related matters.

1.4 Feedback about this RFP

The City recently updated the design of the RFP we use for Professional Services, and would like

feedback from vendors. If you have feedback you would like to share, please complete this voluntary

survey. Thank you.

Commodity Codes

• NAICS 541611Administrative Management and General Management Consulting Services

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