Project Information

Bid Title

IT Supplemental Staffing Open Enrollment - 2026 ITS-009440-400191 028

Issuing Agency

State Government of North Carolina

Location

North Carolina

Published Date

May 21, 2026

Closing Date

Jul 1, 2026

Government Level

State & Local

Status

Closed

Ref. #

Doc2142778674

Original Source

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Project Description

Solicitation Number:	Doc2142778674
Project Title:	IT Supplemental Staffing Open Enrollment - 2026 ITS-009440-400191 028
Description:	Open Enrollment for IT Supplemental Staffing contract ITS-009440 - 400191 028
Opening Date:	7/1/2026 2:00 PM
Posted Date:	5/22/2026
Status:	Open
Department:	STATE OF NC - STATEWIDE IT PROCUREMENT OFFICE

Solicitation Number * Doc2142778674	Department STATE OF NC - STATEWIDE IT PROCUREMENT OFFICE	Status Reason Open
Opening Date 2026-07-01T14:00:00.0000000	Posted Date * 2026-05-21T16:03:40.0000000Z	Primary Commodity Code Temporary personnel services
Mandatory Conference/Site Visit — —	Special Instructions —	Solicitation Type * Select RFP IFB RFI
Owner Sandra Rosser
Description Open Enrollment for IT Supplemental Staffing contract ITS-009440 - 400191 028

Attachment Preview

STATE OF NORTH CAROLINA

Statewide IT Procurement Office

IT Supplemental Staffing Providers Invitation For Bid

ITS-009440 / 400191-028

May 21, 2026

Proposal Due Date: July 1, 2026

Direct all inquiries concerning this IFB to:

Sandra Rosser Contracts Manager

State of North Carolina Department of Information Technology Statewide IT Procurement Office

Email: sandra.rosser@nc.gov

Phone: 919-754-6672

TABLE OF CONTENTS

1.0 INTENT, INTRODUCTION, AND INCUMBENT VENDORS ON ITS-002441...................................................... 4

1.1 INDENT AND INTRODUCTION………………………………………………………………………………………………………………….... 4

1.2 INCUMBENT VENDORS ON ITS-002441 – RESERVED………………………………………………………………………………..…5

2.0 GENERAL INFORMATION .......................................................................................................................... 5

2.1 INVITATION FOR BIDS DOCUMENT .................................................................................................................. 5

2.2 CONTRACT TERM ............................................................................................................................................. 5

2.3 IFB SCHEDULE .................................................................................................................................................. 5

2.4 PROPOSAL CONTENTS......................................................................................................................................6

2.5 NOTICE TO VENDORS REGARDING TERMS AND CONDITIONS .......................................................................... 7

2.6 DEFINITIONS, ACRONYMS, AND ABBREVIATIONS ............................................................................................ 8

3.0 EVALUATION PROCESS ............................................................................................................................. 9

3.1 METHOD OF AWARD ........................................................................................................................................ 9

3.2 PROPOSAL EVALUATION PROCESS ................................................................................................................... 9

3.3 AWARD OF CONTRACT ..................................................................................................................................... 9

3.4 NC ELECTRONIC VENDOR PORTAL (eVP) .......................................................................................................... 9

3.5 PROTEST PROCEDURES ....................................................................................................................................9

4.0 MSP OPERATING MODEL FOR STATE OF NORTH CAROLINA .................................................................... 10

4.1 PROCESS MAPS .............................................................................................................................................. 11

5.0 REQUIREMENTS...................................................................................................................................... 13

5.1 ITSS PROGRAM PARTICIPATION ..................................................................................................................... 13

5.2 IT SUPPLEMENTAL STAFF PLACEMENT ........................................................................................................... 13

5.3 MEETINGS ...................................................................................................................................................... 15

5.4 ACCOUNT MANAGER ..................................................................................................................................... 16

5.5 IT SUPPLEMENTAL STAFFING ADMINISTRATIVE FEE.......................................................................................16

5.6 MANAGED SERVICES PROVIDER VENDOR FEE ................................................................................................ 16

5.7 FINANCIAL STABILITY ..................................................................................................................................... 16

5.8 DISCLOSURE OF LITIGATION ........................................................................................................................... 17

5.9 CRIMINAL CONVICTION…………………………………………………………………………………………………………………………. ..17

5.10 ASSURANCES……………………………………………………………………………………………... .................................................. 17

5.11 CONFIDENTIALITY OF DATA AND INFORMATION ........................................................................................... 18

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5.12 TIMELY CONTRACTOR PAYMENT ..................................................................................................................18

5.13 RETURN OF STATE PROPERTY .......................................................................................................................18

6.0 SERVICE LEVEL AGREEMENTS (SLAS) ....................................................................................................... 19

6.1 SERVICE LEVEL AGREEMENTS.........................................................................................................................19

6.2 NON-CONFORMANCE TO SLAS.......................................................................................................................20

7.0 OPEN ENROLLMENT................................................................................................................................ 20

7.1 FREQUENCY ................................................................................................................................................... 20

7.2 VENDOR OPTIONS..........................................................................................................................................20

7.3 NOT-TO EXCEED (NTE) PRICING......................................................................................................................20

7.4 NEW VENDOR REQUIREMENTS ...................................................................................................................... 20

ATTACHMENT A: EXECUTION PAGE ...................................................................................................................... 21

ATTACHMENT B: NOT-TO-EXCEED (NTE) PRICING ................................................................................................. 22

Table 1 : Not To Exceed (NTE) Pricing Existing Categories………………………………………………………………………………….22

Table 2: Not To Exceed (NTE) Pricing For New Categories………………………………………………………………………………….27

ATTACHMENT C: JOB TITLES, SKILL LEVELS, AND TECHNOLOGY SKILL DEMAND................................................... 32

C.1 JOB TITLES........................................................................................................................................................32

C.2 SKILL LEVELS .....................................................................................................................................................65

C.3 TECHNOLOGY SKILL DEMAND ..........................................................................................................................66

ATTACHMENT D: LOCATION OF WORKERS UTILIZED BY VENDOR DISCLOSURE STATEMENT ............................. ...82

ATTACHMENT D1: VENDOR CERTIFICATION FORM .................................... ……………………………………………………….84

ATTACHMENT E: INSTRUCTIONS TO VENDORS ................................................................................................. ….86

ATTACHMENT F: GENERAL CONDITIONS FOR PROPOSALS ................................................................................... 87

ATTACHMENT G: NORTH CAROLINA TERMS AND CONDITIONS FOR SERVICES...................................................... 90

APPENDIX A: GENERAL CHANGE HISTORY.......................................................................................................... 104

ATTACHMENT H: SUBMITTAL CHECK LIST……………………………………………………………………………………………………….107

3

Proposal Number: ITS-009440/DIT 400191-028

1.0 INTENT, INTRODUCTION, AND INCUMBENT VENDORS ON ITS-002441

1.1 INTENT AND INTRODUCTION

The State, through the NC Department of Information Technology (NCDIT) Statewide IT Procurement Office

(SITPO), is seeking qualified IT Supplemental Staffing Providers (ITSS Providers) to provide IT Supplemental Staff

to State Agencies. The ITSS Program seeks to better equip the State to recruit, staff, and manage IT

supplemental staff at market competitive rates. The goals of the program are to:

• Improve cycle time and other process measures for staffing requests,

• Improve quality of IT Supplemental Staff submitted by vendors and staffed by State of North Carolina, and

• Achieve hourly rate savings for IT supplemental staff.

The purpose of this Invitation For Bid (IFB) is to solicit agreements from ITSS Providers to cover the State’s IT

supplemental staffing needs.

The Managed Services Provider (MSP) IFB was awarded to Computer Aid, Inc. (CAI) to assist the State in the

implementation of the ITSS Program and administration of IT Supplemental Staffing.

The State intends to identify ITSS Providers willing to provide IT Supplemental Staffing services to the State at

current market rates. This IFB will establish a Convenience Contract pursuant to 9 NCAC 06B.0701 for an

indefinite quantity contract between the Vendor and the State. In addition to State Agencies, the resulting

contract may also be utilized by other Eligible Entities, including but not limited to Community Colleges, State

Universities, Local Education Authorities (K-12 schools), and local governments in North Carolina. The resulting

contract will replace the current Short Term IT Staffing contract, ITS-002441.

Each ITSS Provider may respond to the MSP’s Vendor Management System (“VMS”) requisitions for (or

participate in) any or all categories of services of their choosing. The ITSS Providers will provide temporary IT

services to the State on an hourly basis. The average length of assignment has historically been six (6) months

to one (1) year.

The quantity of services required will vary, and the State cannot make any guarantees to the amount of services

needed annually. Historically, State Agency spend through the Short Term IT Staffing contract was an

estimated

$169 million for Fiscal Year 2023-2024 and an estimated $175 million for Fiscal Year 2024-2025. This estimated

quantity based on recent usage may be used as a guide but shall not be a representation by the State of any

anticipated purchase volume under any contract made pursuant to this solicitation.

Each ITSS Provider will be responsible for recruiting and proposing qualified IT Supplemental Staff to meet State

Agencies’ IT Supplemental Staffing needs, in accordance with established rate cards and within the

requirements of the ITSS Program. The rates identified in this IFB are not-to-exceed (NTE) rates (See Attachment

B, Table 1 and 2). In submitting an IT Supplemental Staff candidate, the ITSS Provider must submit that

candidate at or below the NTE rates. A highly qualified candidate submitted below the NTE rate will be more

competitive than one submitted at the maximum rate. ITSS Providers will work with CAI and utilize the Vendor

Management System (VMS) Vector to enable the staffing process. ITSS Providers will be managed

cooperatively by the State and the MSP with the State having overall management and decision-making

authority.

The awarded Vendors will remain on this contract (ITS-009440) for the duration of the term unless terminated

for convenience, cause or not meeting established Service Level Agreements (see Section 6.0)

The State will conduct annual Open Enrollment updates to this contract or as needed at the State’s discretion.

4

Proposal Number: ITS-009440/DIT 400191-028

1.2 INCUMBENT VENDORS ON ITS-002441. - Reserved

2.0 GENERAL INFORMATION

2.1 INVITATION FOR BIDS DOCUMENT

This IFB comprises the base IFB document, nine (9) Attachments, one (1) Appendix and any addenda released

before the Bid Opening Date.

2.2 CONTRACT TERM

The Contract shall have an initial term beginning on the date of award (the “Effective Date”) and ending on

February 28, 2028.

At the end of the initial term, the State shall have the option, at its sole discretion, to exercise up to two (2)

one-year renewal periods. The State will give the Vendor written notice of its intent to exercise this option not

less than thirty (30) days before the end of the Contract’s initial term and every year thereafter.

At a minimum, the State will conduct Open Enrollments to this contract as needed at the State’s sole discretion.

During this enrollment period, new Vendors wishing to provide Supplemental Staffing resources to the State

may submit a response to the Open Enrollment. Vendors not meeting Service Level Agreements (see Section

6.0) can be removed from the contract at any time.

Incumbent Vendors are not eligible to submit a response to this Open Enrollment.

2.3 IFB SCHEDULE

The table below shows the intended schedule for this IFB. The Contract Manager will make every effort to

adhere to this schedule.

Action

Issue Open Enrollment IFB

Deadline to Submit Questions

Response to Questions

Deadline to Submit Responses

Contract Award

Responsibility

Date

State

May 21, 2026

Vendors

June 3, 2026

State

By June 17, 2026

Vendors

July 1, 2026

State

+ Ninety (90) Days after Bid

Opening

Table 1: IFB Schedule

Time

2:00 PM EST

2:00 PM ET

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Commodity Codes

• NAICS 541511Custom Computer Programming Services
• NAICS 561320Temporary Help Services

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