Project Information

Bid Title

Information Technology Services

Issuing Agency

City of East Jordan

Location

Michigan

Published Date

May 1, 2026

Closing Date

Jul 2, 2026

Government Level

State & Local

Status

Closed

Original Source

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Bid Documents

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Project Description

Description	Opening Date/Time	Closing Date/Time
Information Technology Services	July 02, 2026 2:00 PM	July 02, 2026 2:00 PM

Attachment Preview

REQUEST FOR PROPOSAL

TO PROVIDE

INFORMATION TECHNOLOGY SERVICES

FOR

THE CITY OF EAST JORDAN

DUE

JULY 2, 2026 at 2:00 p.m.

CITY OF EAST JORDAN

REQUEST FOR PROPOSALS

THIS REQUEST IS ISSUED TO ESTABLISH A CONTRACT TO SUPPLY THE CITY OF EAST JORDAN WITH A SERVICE IN ACCORDANCE WITH THE ACCOMPANYING SPECIFICATIONS.

SPECIFICATIONS FOR: Information Technology Services

DUE DATE: Pre-Meeting Walk Through June 1-12

Proposals Due: July 2, 2026 at 2:00 p.m.

Final Interviews: Week of July 13th

CONTRACT PERIOD: TBD

SUBMIT PROPOSALS TO: City of East Jordan

Attn: Information Technology Services BID

201 Main Street/PO BOX 499

East Jordan, MI 49727

TERMS & CONDITIONS: Enclosed in Proposal

1.0 GENERAL INTENT OF THE REQUEST FOR PROPOSALS

1.1 This request for proposal (RFP) outlines the nature and scope of the Information Technology Services for the City of East Jordan.

1.2 Vendor or Vendor with principals, spouses of principles, or any other stakeholders who are also employed by the City of East Jordan, shall be deemed not eligible to submit proposals on this project. The City reserves the right to disqualify any proposal that it determines does not comply with the laws of the State of Michigan, policies of the City or creates a conflict, or the appearance of a conflict, of interest for the City.

1.3 All vendors that intend to submit a proposal must perform a site visit with designated City of East Jordan staff prior to submitting a proposal. Faire to complete a site visit may result in disqualification. The intent of the site visit is to ensure the vendor fully understands the scope of the City’s needs. City of East Jordan staff are not IT professionals. To schedule, please contact City Hall at info@eastjordancity.org.

2.0 PROJECT BACKGROUND

2.1 Introduction

The City of East Jordan has 18 full-time employees and 1 part-time employee that need to be supported by IT, and 7 City facilities. The locations are located at:

1. City Hall (Main Location) 2. Police Department

201 Main Street 326 Main Street

East Jordan, MI 49727 East Jordan, MI 49727

3. Fire Department (Emergency Services Facility) 4. Water Plant

555 Maple Street 81 Bridge Street

East Jordan, MI 49727 East Jordan, MI 49727

5. Department of Public Works 6. East Jordan Tourist Park

401 Maple Street 218 North Lake Street

East Jordan, MI 49727 East Jordan, MI 49727

7. Sewer Plant

6100 Airport Drive

East Jordan, MI 49727

The City needs IT to respond to business needs for timely, agile, and effective IT services to support the changes of the City’s operations and the pace of technology changes.

2.2 City’s IT

The City of East Jordan currently utilizes a 6 station peer-to-peer business network model. It is expected that the successful bidder for this contract:

1. Understand government business processes, mobility, and utilize technology to make government most efficient.

2. Be an advocate for the City with recommendations for new technology, security, backup services, planning and budgeting.

3. Continue to assist the City in updating infrastructure on an as needed basis.

Additionally, the City will require support for its current lineup of software and hardware.

The City of East Jordan primarily uses Microsoft line of products for office products and

server technology with few exceptions. Employee workstations are varied and are currently running Windows 11 Pro or greater.

3.0 SCOPE OF WORK

The City of East Jordan is seeking proposals for Information Technology Services to serve as a business partner in the delivery of managed IT services. Qualified vendors must be:

1. Insured to the City’s requirements

2. Experienced and qualified managed services Vendor

3. Certified in Microsoft products administration where appropriate

Managed Services Categories:

Interested Vendors shall provide a proposal for a turnkey solution. If vendors are not proposing for all services included in the RFP, proposals must clearly identify which services are being proposed.

3.1 Service Desk Support:

Required Services for Service Desk Support:

1. Vendor shall provide end user and background application support. The Vendor will enter into a Service Level Agreement (SLA) meeting business needs as outlined by the City. Support can be received via phone, e-mail, screen share, and in-person. The SLA must include defined response and resolution timeframes for critical outages, business impacting outages, and routine requests.

2. Vendor Support technicians must possess relevant knowledge, certifications, manuals, and troubleshooting guides in order to determine if the issue can be resolved at their level or if the issue needs to be escalated to a Level II/III.

3. Vendor shall provide a monthly status report updating the services provided. This report must include a narrative of the provided service(s) and time spent for resolution.

4. Vendor must have support available 24/7/365. Additional costs associated with service desk support after business hours must be defined in the proposal submitted.

3.2 Network Infrastructure Monitoring and Network Administration:

The network consists of the following devices:

• 201 Main Street

o APC Battery Backup with NMC

o Dell Server Host

o Peer to Peer data server

o 6 station peer-to-peer station with internet access

3.3 Microsoft Servers, VMware, and SQL Service Administration:

Required Management for Microsoft Services:

Services requiring management include the following but not limited to:

• Windows Servers

• Active Directory

• Backup and Disaster recovery

1. Microsoft Server Administration:

• Vendor shall provide certified Windows Server administration, including performance troubleshooting and optimization.

2. Vendor shall provide monitoring of Servers to include:

• Storage levels with appropriate warning alerts

3. Vendor shall provide the following professional services:

• Microsoft Server Administrator

• Storage Administrator

• Microsoft Administrator

3.4 Backup

Vendor shall provide backup of the City’s Servers. The City is looking for a Vendor to provide backup through an external solution. The backups are incremental daily following an original full backup.

Required Services for Backups:

1. Vendor shall provide Backups for all servers:

• Full at contract start date

• Daily incremental

• Remediation of daily unsuccessful backups

• Evaluate restoration of backups on a quarterly basis

2. Vendor shall provide the following professional services:

• Backup/Restore Administrator

• Backup Architect

3.5 Workstations

The City of East Jordan currently supports around 30 workstations (a variation of desktops, laptops, tablets). As the City expands, these may increase in number.

Required Services for Workstations:

A. Workstation provision and readiness

1. Vendor must provide workstation services including imaging, support, patching, software packaging/deployment, antivirus, troubleshooting of environment.

2. Proposals must support the City’s workstation rotation model of 5-year lifecycles. Vendor must work with the City of East Jordan to determine workstation make and models selected.

B. Physical deployment of workstations and peripherals

• Support for the following related services below:

o Workstations-Including physical deployment and setup of devices, new workstations, re-deployment of existing workstations, and rotation (decommission) of existing workstations.

o Local Printers/Scanners/Barcode Readers/Payment Terminals/Other Peripherals.

C. Software Support

• Support may be required for the following software below. This is not intended to be an exhaustive list, but to highlight example programs that may require IT assistance.

o Microsoft

o Adobe PDF

o Dymo/Ricoh/HP/Brother/Lexmark/Epson

o Norton Anti-Viral

3.6 Security & Compliance:

Required Services for Security & Compliance:

The Vendor should have capabilities in multiple security areas, including:

1. Vendor shall perform ongoing Information Security assessments and document findings and recommendations for improvement and

remediation to the City of East Jordan’s environment.

2. Network and Application Security testing and monitoring:

• Incident Response: Identifying and responding to threats and issues in the City of East Jordan’s environment including those within its data regardless if it is on premise, in-cloud or in a hosted solution such as Microsoft 365 and other hosted environments.

3. Security Policy reviews including but not limited to:

• Access Management

• Password Management

• Remove Access/Multifactor authentication

• Active Directory Management

• Vulnerability Report and Remediation Plan

3.7 Professional Services:

The City of East Jordan IT, as part of the bid, requires the successful bidder to be proficient in the following areas:

• Workstation support

• Infrastructure support

• Network support

• Peer to Peer Networking

Required Services for Professional Services:

1. Vendor shall provide on-site or remote engineers/technicians are required to perform City migrations, system administration, network infrastructure administration, database administration, server/storage administration, desktop administration and report building, projects and planned maintenance, documentation, and data collection.

2. Provide timely, professional, and effective services, work harmoniously with staff, provide regular and timely reports, and make recommendations on improving City of East Jordan’s infrastructure.

3. Comply with all City of East Jordan’s policies and directives relating to the use of information technology resources. Provide technical advice and recommendations as needed.

4. Agree that it will ensure that its employees and other performing services under this contract will not use or disclose any non-public information. This includes confidential reports, information, discussions, procedures and any other data collected or generated.

5. Agree to provide all documents, photocopies, computer data and any other information of any kind collected or received by the firm in connection with the contract work upon request by the City and/or at the time of the termination of the contract.

6. Agree to not discuss the contract work with any party, including responding to media and press inquiries, without the prior written consent of the City Administrator.

4.0 PROPOSAL ORGANIZATION

The proposal should consist of the following information in the outline indicated.

4.1 General information

4.1.1 Identify the Vendor’s and its legal status (i.e., corporation, partnership, etc.), address, name of single point of contact, single point of contact information, and name of person with binding authority to enter into contracts.

4.1.2 Identify any possible conflict of interest between Vendor and the City of East Jordan for review and possible rejection of bid if a conflict of interest is determined to exist as decided by the City of East Jordan.

4.2 Understanding/Statement of Interest

4.2.1 Indicate the Vendor’s knowledge and understanding of the City’s request and their capabilities to conduct the scope of work.

4.2.2 Describe Vendor’s history, financial resources, capabilities, and stability. Provide information demonstrating Vendor’s ability to fiscally manage and monitor services proposed.

4.3 Service Approach: Vendors are required to respond to every service section.

4.3.1 Provide a complete description and your approach to the managed services to be provided for each of the required services set out in Section 3, Scope of Work. This must include a clear understanding of what the Vendor will provide and what the Vendor expects the City will provide. Include in this section your organizations’ hours of operations, and after-hours support.

4.3.2 Include a description of the proposed methodology and any innovative methods or concepts that might be recommended as being particularly beneficial to the City of East Jordan.

4.4 References

4.4.1 Identify 3 current references that the City of East Jordan may contact regarding experience for proposed services outlined in the RFP. Identification of each reference shall include:

• Current name and title

• Contact address and telephone

• Contact email

• Years partnered with Vendor

• Notable differences from this RFP and the references contract with Vendor

4.5 Contract Terms and Conditions

4.5.1 Vendors shall submit written example of terms and conditions for the work described in their proposal. The City will review and may propose amendments to that contract or provide alternate contract language. Contract to ultimately be reviewed by City’s legal counsel if the Vendor is awarded the bid.

4.6 Cost Model

4.6.1 Vendors shall submit an annual pricing model for each proposed service. Pricing must be comprehensive for the proposed service and must include implementation, migration, and ongoing costs. In pricing model, the following should be considered:

• Costs not identified in the cost proposal and walkthrough will not be entertained during contract negotiations.

• Hardware required as part of this proposal (i.e., backup gateways needed for proposed backup solutions, etc.)

4.6.2 Pricing should be broken down into each of the below categories as applicable:

• Recurring monthly managed services

• Houring rates for Professional services

• After-hours Emergency Rate

• Pass-through Licensing Costs

• Hardware Markup

4.6.3 Cost proposals must be submitted in hard copy form. Two (2) hard copies shall be in a sealed envelope and clearly labelled with Vendor’s Name on the outside of the envelope, as well as date and time submitted to the City of East Jordan.

5.0 CONDITIONS FOR PROPOSAL SUBMITTAL

5.1 City of East Jordan Purchasing Policy Bid Package

Instructions to Bidders

Notice to Bidders:

Sealed bids will be received until the time and the place and for the product or service as listed on the PROPOSAL-CONTRACT form attached and as further specified. These bids will be publicly opened at the City of East Jordan City Hall or other designated area, by the City Administrator or his/her designee in the presence of bidders, attendance is optional. After tabulation and review and when required, bids will be presented to the City Commission for award of contract. The City reserves the right to review all bids submitted for a period of 30 days after the date of bid opening.

How to Submit a Proposal:

All bids shall be submitted in sealed envelopes, mailed or delivered to: City of East Jordan, Attention: City Clerk, 201 Main Street, PO Box 499, East Jordan, MI 49727-0499, and plainly marked on the outside with bid number, identification of item being bid and date of bid opening. It will be the sole responsibility of the bidder to ensure that the proposal reaches the location where bids are to be sent before the closing hour and date shown on the enclosed PROPOSAL-CONTRACT form.

Purpose of Bid:

The City of East Jordan intends to secure a source of supply for the product or service at the lowest and best price; early and satisfactory manufacture; and prompt and convenient shipment and service by the supplies to the City. Any failure on the part of the supplier to comply with the ensuing conditions and specifications shall be reason for termination of contract.

Examination of Contract Documents and Existing Conditions:

Before submitting a proposal, bidders should carefully examine the entire Contract Document, including the specifications, and by the submission of a bid, the bidder will be understood to have read and be fully informed as to the contents of all of the bidding documents. Bidders should especially note any state or federal regulations and/or requirements in bids involving funds from respective agencies and be prepared to adhere to those requirements.

Should a bidder find any discrepancies, omissions, ambiguities, or conflicts among the contract documents, or be in doubt about their meaning, they should bring such questions to the attention of the City Administrator no later than five (5) business days prior to the date of the receipt of bids. The City Administrator will review the questions and, where information sought is not already indicated or specified, there will be a clarifying “Notice to Bidders,” which will become part of the Bid Documents. Neither the City nor the City Administrator will be responsible for any oral instructions.

Rejection of Bids:

The City reserves the right to reject any and all bids or to accept the bid or any part thereof which is determined to best serve the needs of the City and to waive any informalities or irregularities in the bids. While cost is a factor in any bid award, it is not the only factor and may not be the determining factor.

Quantities:

The quantities or usage shown are estimated only unless otherwise stated. No guarantee or warranty is given or implied by the City as to the total amount that may be or may not be purchased from any resulting contracts. These quantities are for bidder’s information only and will be used for tabulation and presentation of bid and the City reserves the right to increase or decrease quantities as required.

Bidding on Equivalent Products:

If and wherever in the specifications a brand name, make, name of manufacturer, trade name, or vendor catalog number is mentioned, it is the purpose of establishing a grade or quality of material only. Since the City does not wish to rule out other competition and equal brands or makes, the phrase or approved equal is added. However, if a product other than those specified is bid, it is the bidder’s responsibility to name such a product within the bid, and to prove to the City that said product is equal to that specified and to submit brochures, samples, and/or other specifications in detail. The City shall be the sole judge concerning the merits of bids submitted.

Trade Discounts and Price Variances:

Bids on individual items must include unit prices, as well as total price. Where a variance exists on the bid form between the unit price and the extension or wherever other discrepancies are noted between prices on the bid form and prices quoted elsewhere in the bid package, the unit price quoted on the bid form shall prevail. The City will also consider trade discounts and other pricing features in each individual bid prior to determining the successful bidder.

Submissions:

Bidders must submit two (2) copies of the PROPOSAL-CONTRACT form.

A. Unless otherwise specified, bidders must use PROPOSAL-CONTRACT forms furnished by the City. Failure to do so may cause a bid to be rejected. Removal of any part of the bid proposal may invalidate the bid.

B. Proposals having any erasures or corrections must be initialed by bidder in ink. Bids shall be signed in longhand, in ink, by the principal authorized to make contracts. All quotation shall be typewritten or filled in with pen and ink.

Equal Opportunity Clause:

Bidders must verify with their bid that they are an Equal Opportunity Employer.

Assignment of Contract:

The successful bidder shall not assign, transfer, convey, sublet or otherwise dispose of said contract, or his right, title or interest in or to same, or any part thereof, without previous consent in writing from the City Administrator, endorsed on or attached to the Contract.

Guarantees/Warranties:

Bidders must indicate the full guarantees and/or warranties prevailing on all equipment, parts and labor.

Delivery and/or Completion:

Bidders shall indicate delivery or completion date of product or service. These dates may be taken into consideration in making the award. Penalties imposed upon the City for late performance, shall be the responsibility of the vendor.

Contract Performance and Payment Bond:

When a construction contract that exceeds $50,000.00 is awarded, the following bonds or security may be required and shall become binding on the parties upon the execution of the contract:

(a) A performance bond satisfactory to the City, executed by a surety company authorized to do business in the State of Michigan or otherwise secured in a manner satisfactory to the City, in a amount equal to 100% of the price specified in the contract; and

(b) A payment bond satisfactory to the City, executed by a surety company authorized to do business in the State of Michigan or otherwise secured in a manner satisfactory to the City, for the protection of all persons supplying labor and material to the contractor or its subcontractors for the performance of the work provided for in the contract. The bonds shall be an amount equal to 100% of the price specified in the contract.

Nothing herein shall prevent the requirement of such bonds on construction contracts under $50,000.00 when the circumstances warrant.

Quality:

All materials used for the manufacture or construction of any item covered by this bid shall be new. The item bid must be new, the latest model, or the best quality and highest grade of workmanship, unless the option to include supplemental proposals for pre-owned, or demonstrator equipment or materials has been specified by the City.

Compliance with Law:

All goods or equipment bid shall comply with all applicable Federal, State, and Local laws relative thereto including all safety related items as required by the Federal Occupational Safety and Health Act (OSHA) and the Michigan Occupational Safety Act (MIOSHA). The successful bidder shall defend actions or claims brought and hold harmless the City from loss, cost or damage by reason of actual or alleged violations of Federal, State or Local law in the design or manufacturing of equipment and/or material.

Permits and Licensing:

The contract or sub-contractor will acquire all permits and licensing required by the Charlevoix County Building Code, State and Federal law. A copy of all permits/licensing obtained will be supplied to the City of East Jordan to be kept on file.

Royalties and Patents:

The successful bidder shall pay all royalties and license fees and shall defend all suits or claims for infringement of any copyright or patent rights and shall hold and save the City and its officers, agents, servants and employees harmless from any and all loss and liability of any nature or kind, including costs and expenses of defense, or on account of any copyrighted, patented or unattended invention, process, article or appliance manufactured or used in the performance of the contract, including its use by the bidder unless otherwise specifically stipulated in the Contract Document.

Liability Insurance:

The successful bidder must carry Public Liability Insurance with limits of at least $1,000,000.00 or less at the City’s discretion per occurrence to protect the City of East Jordan, and said bidder shall comply with the requirements of all Federal and State Laws and Regulations relating to Social Security, Unemployment Insurance and Workmen’s Compensation so that the City of East Jordan will not be liable in any way for any claim evolving from said work in carrying out the contract.

Delivery Provisions:

Bid price is to be based upon the delivery terms, 201 Main Street, East Jordan, Michigan or ___________________________. Title to the purchased goods does not pass until the item is received by the City.

Taxes:

The City of East Jordan is exempt from Federal Excise Tax and Michigan Sales Tax and same shall not be charged to the City.

Hold Harmless Agreement:

The successful bidder shall agree to save and hold harmless and defend the City of East Jordan from and against any or all claims, demands, suits and liability for death or injury to any person or damage to or loss of property, which injury, loss or damage is caused by or arises out of the execution of this contract of agreement.

Endorsement Prohibition:

The successful bidder is specifically denied the right of using in any form or medium the name of City of East Jordan, supportive documentation or photographs of City projects, plant, equipment or employees for public advertising.

Further Information or Clarification:

Should prospective bidders require further information or clarification, contact the City Administrator.

Non-Discrimination:

Every contract or purchase order issued by the City of East Jordan shall be entered into under the provision which requires the contractor, subcontractor or vendor not to discriminate against any employee, subcontractor, or applicant for employment because of his religion, race, color, national origin, age, height, weight or marital status.

LOCAL BIDDER/VENDOR

The City may grant an award to a qualified local bidder/vendor as defined below, if a local bid/quotation is within the following percentages of the lowest qualified bid:

1. Within 3% for projects/purchases/services up to and including $100,000;

2. Within 2% for projects/purchases/services over $100,000 up to and including $500,000;

3. Within 1% for projects/purchases/services over $500,000.

To be considered for local bidder preference, a qualified local bidder/vendor shall have met the following qualifications for at least one year prior to date bids are due:

1. Shall have a legal permanent business address within Charlevoix County;

2. Shall be a personal property or real property taxpayer in Charlevoix County;

3. Shall not be indebted or in default to the City or in breach of any contract with the City.

Any Charlevoix County-based business awarded a contract or bid pursuant to this policy shall agree to make available to the City all records necessary to establish eligibility and compliance with all provisions of this policy.

All projects/purchases/services awarded under this policy shall be awarded pursuant to the applicable bid specifications and shall require a responsive bid from a Charlevoix County-based business who must be a responsible bidder as determined by the City. In accepting a bid under this policy, the City may consider some or all of the following as may be applicable:

1. The ability, capacity and skill of the bidder to complete project or offer products or services;

2. Whether the bidder can perform promptly or within the time specified, without delay or interference.

3. The character, integrity, reputation, judgment, experience and efficiency of the bidder.

4. The quality of performance of previous projects or services.

City of East Jordan

Item Being Bid: _________________________________________________

Date of Bid Opening: ____________________________________

PROPOSAL-CONTRACT

Products(s) or Service(s) Required:

BIDS MUST BE SUBMITTED ON OR BEFORE 2:00 P.M.

Eastern Standard Time or Eastern Standard Daylight Savings Time, as applicable. The official time shall be recorded in the City Clerk’s office. It will be the sole responsibility of the bidder to ensure that their proposal reaches the office of the City Clerk on or before closing hour and date shown above.

The Legal Notice, Invitation-to-Bid, Instruction to Bidders, Specifications, and/or any other pertinent documents form a part of the proposal and are made a part hereof.

Anti-Collusion Statement:

The below signed bidder has not divulged to, discussed or compared its bid with other bidders and has not colluded with any other bidder, with the exception of qualified subcontractors, or parties to the bid. (Note: No premiums, rebates or gratuities to employees or officials of the City are permitted with, prior to, or after any delivery of product(s) or service(s). Any such violation will result in cancellation and/or return of the item(s), as applicable, and removal from Bid List(s)).

City of East Jordan:

We (I), the below signed, hereby agree to furnish the following product(s) or service(s) at the price(s) and terms stated subject to all instructions, conditions, specifications, and all attachments hereto. We (I) have read all attachments including the Specifications and fully understand what is required. By submitting this signed Proposal/Contract we (I) officially accept a Contract if approved by the City Commission and such acceptance covers all terms, conditions and specifications of this Proposal-Contract; and we (I) hereby agree that we (I) will make available for audit to appropriate City Officials any applicable records pertinent to a resulting order and/or Contract for verification of pricing per terms of purchase agreement.

PROPOSAL CONTRACT

All prices to be quoted F.O.B. City of East Jordan, Michigan (Delivered at the applicable City address indicated in the bidding document and/or purchase order).

We (I) propose to furnish the following to the City of East Jordan, Michigan. (Full description and price – attach separate sheet if necessary).

Variance: State any variances to the specifications, terms and/or conditions in this space or reference herein all variances contained on other pages of this proposal form or in any bid attachment. Failure to do so may be cause for rejection of bid, or if order is executed, material and/or services provided which do not comply will not be accepted. If no statement is contained in the above space, it is hereby implied that your bid complies with the full scope of this bid. (Variances may be outlined on a separate sheet to be attached to this Proposal-Contract form).

Bid is firm for acceptance within_________________________ days after bid opening (minimum of 30 days).

Completion of Delivery: __________________ calendar days after receipt of Purchase Order.

(Note: City reserves the right to consider delivery or completion time as a vital consideration when making or recommending award.)

Guarantee or Warranty:

Proposal-Contract Submitted by:

Company/Address: ____________________________________________

___________________________________________

Signature: ____________________________________________

Title: _______________________________________________

Telephone: ______________________________

Date: ____________________________

6.0 PROPOSAL EVALUATION

6.1 Method of Award

The City considers the subject matter of this proposal to be a professional service.

Although economic issues will be considered in the award process, emphasis will also be placed upon the quality of the service offered, experience factors, the competency of the prospective Vendor, and outside references.

6.2 Cancellation of Award

The City reserves the right, without any liability, to cancel the award of any proposals, at any time before the execution of the agreement documents by all parties.

6.3 Evaluation Procedures

It is the intent of the City to review all proposals and judge their merit. The City of East Jordan will select a Vendor with which to begin negotiations to provide the City with Managed Services. The City may elect to invite final Vendors to present and/or demonstrate services during the evaluation period.

Failure of the Vendor to provide in the proposal any information requested in this RFP may result in disqualification of that proposal.

6.4 Criteria for Evaluation

The criteria on selecting a Vendor for this project will be based on the following criteria:

6.4.1. Service Experience:

• Experience of Vendor

• Vendor Depth

• Similar Type Services

• Similar Size Services

• Vendor Stability

• Vendor References

6.4.2. Understanding/Compatibility

• Understanding the City of East Jordan needs based on information provided

• Interest/Commitment

• Thorough understanding of various City customer’s needs

6.4.3. Approach

• Work Plan/Timelines

• Schedule Management

• RFP Specifications

• Explanation of Quality Control and Assurances

• Vendors ability to provide multiple services

6.5 Negotiation Procedures

The City of East Jordan staff will evaluate each proposal based on the Information furnished by the Vendor and will make a recommendation. In responding to the Request for Proposals, the Vendor is cautioned to address each of the evaluation factors in as much detail as possible and in the order that the factors are listed under Section 4.0, Required Information.

6.6 Lobbying

Any attempt to contact members of the City of East Jordan Commission or department heads involved or affected by the project, including second party contact, outside of official channels, will result in immediate rejection of your proposal

6.7 Limitations

The City of East Jordan will not be responsible for any costs incurred by applicants in preparing proposals.

Commodity Codes

• NAICS 541511Custom Computer Programming Services
• NAICS 541512Computer Systems Design Services
• NAICS 541513Computer Facilities Management Services
• NAICS 541519Other Computer Related Services

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