Project Information

Bid Title

RFP-9511 - Information Technology Service Management Solution

Issuing Agency

County of Allegheny

Location

Pennsylvania

Published Date

Jun 8, 2026

Closing Date

Jul 8, 2026

Government Level

State & Local

Status

Closed

Ref. #

RFP-9511

Original Source

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Bid Documents

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Project Description

Project: RFP-9511 - Information Technology Service Management Solution

Ref. #: RFP-9511

Type: RFP

Status:

Open

Open Date: May 28th 2026, 9:00 AM EDT

Questions Due Date: Jun 29th 2026, 12:00 PM EDT

Close Date: Jul 8th 2026, 11:30 AM EDT

Project Description: Allegheny County’s Department of Information & Technology (DIT) seek proposals for a modern, maintainable, and scalable IT Service Management (ITSM) platform to replace the current EasyVista system. The County requires a solution that supports operational efficiency, automation, multi-team collaboration, integration with enterprise systems, and improved service delivery across departments. The County prefers practical, maintainable solutions over highly customized or operationally complex implementations. Solutions should be straightforward to configure and maintain internally, minimize unnecessary complexity, and support incremental enhancements without vendor dependence.

Commodity Codes

• NAICS 541511Custom Computer Programming Services
• NAICS 541512Computer Systems Design Services
• NAICS 541513Computer Facilities Management Services
• NAICS 541519Other Computer Related Services
• NAICS 541611Administrative Management and General Management Consulting Services

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