Project Information

Bid Title

Citywide Professional Answering and Informational Service

Issuing Agency

City of Hollywood

Location

Florida

Published Date

Nov 13, 2025

Closing Date

Nov 26, 2025

Government Level

State & Local

Status

Closed

Original Source

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Bid Inquiries

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Bid Documents

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Project Description

Project ID:

Title: Citywide Professional Answering and Informational Service

Addenda: 2

Release Date: 10/14/2025

Due Date: 11/26/2025

Post Information

Posted At:Tue, Oct 14, 2025 5:27 PMSealed Bid Process:Yes (Bids Sealed / Pricing Sealed)Private Bid:No

Overview

Summary

The City of Hollywood, Florida is seeking to contract with a company to provide a turnkey Professional Call Center Answering and Informational Service. This service is needed to answer all calls to the City of Hollywood during the overnight hours from 6:00 p.m. to 7:00 a.m. daily, holidays and during emergencies. The service will also serve as secondary overflow answering system during the City’s normal business hours, Monday through Thursday from 7:00 a.m. to 6:00 p.m. and be the primary answering service on Fridays beginning at 7:00 a.m. through Monday at 7:00 a.m.

Background

Incorporated in 1925 and celebrating its centennial year, the City of Hollywood is home to approximately 160,000 permanent residents, a robust business community, and over one million annual visitors to our vibrant city and world-renowned Hollywood Beach and Broadwalk. As the third largest city in Broward County, and twelfth (12th) largest in the state, Hollywood’s staff strive to provide excellent customer service and meet the goal of the City’s Strategic Plan focus area for “Communications and Civic Engagement.” To help facilitate two-way communications between the City and the people it serves while improving customer service, the City is seeking professional call center answering and informational service.

Timeline

Release Project Date:

October 14, 2025

Pre-Proposal Meeting (Non-Mandatory):

October 27, 2025, 2:00pm

Meeting link:
https://cohfl.webex.com/cohfl/j.php?MTID=m06615a04d5b5af7ebf5bc80f84b392e9

Meeting number:
2630 469 6211

Password:
XEqjCPmj443

Agenda:
1. Introduction
2. Solicitation Overview
3. Vendor Questions and Answers
4. Adjourn

Join by video system
Dial 26304696211@cohfl.webex.com
You can also dial 173.243.2.68 and enter your meeting number.

Join by phone
+1-408-418-9388 United States Toll

Access code: 2630 469 6211
Host PIN: 9488

Question Submission Deadline:

November 19, 2025, 5:00pm

Proposal Submission Deadline:

November 26, 2025, 3:00pm

Commodity Codes

• NAICS 561421Telephone Answering Services

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