Project Information

Bid Title

PHL WORKS CUSTOMER SERVICE PROGRAM SUPPORT

Issuing Agency

Airports Council International

Location

District of Columbia

Published Date

Nov 6, 2024

Closing Date

Dec 2, 2024

Government Level

State & Local

Status

Closed

Original Source

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Bid Documents

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Project Description

The City of Philadelphia, Department of Aviation Guest Experience unit requires overall support of the customer service strategy PHL WORKS and its components including, but not limited to, the continual growth and logistical support of each: PHL WORKS training sessions; Mystery “Journey” Shopping; the Employee Recognition Program; and Employee Appreciation and Engagement activations, events, and giveaways. Development and implementation of PHL WORKS online course trainings; communications planning and administration to foster airport-wide buy-in for trainings; and provide ongoing data, analysis and related KPIs for measurement. The Office of Economic Opportunity has set participation ranges of 15-20% MBE--and/or--15-20% WBE. Interested firms may obtain a copy of this RFP document via direct download on or after October 31, 2024, at https://philawx.phila.gov/econtract/ (“eContract Philly"). The opportunity number is 21241025131038. Please note that eContract Philly is compatible with Internet Explorer, Chrome and Safari; but the site is not presently compatible with Mozilla Firefox.

Submission Deadline: December 2, 2024

Submitting Organization: Philadelphia International Airport

PHL WORKS CUSTOMER SERVICE PROGRAM SUPPORT

Commodity Codes

• NAICS 541611Administrative Management and General Management Consulting Services

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