Project Information

Bid Title

Information Technology Security (Cyber Security) and Information Technology Support Services

Issuing Agency

City of Moab

Location

Utah

Published Date

Mar 31, 2026

Closing Date

Apr 28, 2026

Government Level

State & Local

Status

Closed

Ref. #

26-04

Original Source

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Bid Documents

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Project Description

Bid Number:	26-04
Bid Title:	Information Technology Security (Cyber Security) and Information Technology Support Services
Category:	Other
Status:	Open

Description: The City is requesting proposals from technology consulting firms for Cyber Security and Technology Support Services.  The City intends to contract with a qualified firm(s) to provide consultation and guidance for Cyber Security and IT support in the following areas: architectural guidance, project management, technology roadmap, technical implementation, support services, and future City technology needs and solutions with an emphasis on technology (cyber) security.  Firms may express interest and request consideration for said project by making a submittal to the City as outlined herein. Publication Date/Time: 3/31/2026 8:00 AM Publication Information: https://utah.bonfirehub.com/portal/?tab=openOpportunities Closing Date/Time: 4/28/2026 2:00 PM Submittal Information: https://utah.bonfirehub.com Download Available: https://utah.bonfirehub.com Related Documents: IT RFP - FINAL

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CITY OF MOAB

REQUEST FOR PROPOSALS

Information Technology Security (Cyber Security) and Information

Technology Support Services

March 2026

City of Moab

217 East Center Street

Moab, Utah 84532

(435) 259-5121

City of Moab – RFP for IT Security and Services

Page 1

CONTENTS

PROPOSALS SUBMITTAL DEADLINE........................................................................................3

INTERVIEWS FOR SELECTED CONSULTANTS..........................................................................3

GENERAL SCOPE OF SERVICE REQUESTED.............................................................................3

STATEMENT OF PURPOSE - MANAGED INFRASTRUCTURE AND NETWORK SERVICES .......3

MOAB CITY COMMUNITY PROFILE.......................................................................................... 4

MOAB CITY TECHNOLOGY PROFILE ....................................................................................... 4

PART 1 - SCOPE OF SERVICES / PROPOSAL REQUIREMENTS – CYBER SECURITY ................ 6

Specific Requirements: .......................................................................................................................6

PART 2 - SCOPE OF SERVICES / PROPOSAL REQUIREMENTS - INFORMATION

TECHNOLOGY SUPPORT SERVICES ........................................................................................ 8

Specific Requirements: ....................................................................................................................... 8

PART 3 - SCOPE OF SERVICES – ARTIFICIAL INTELLIGENCE GOVERNANCE & STRATEGY...10

Specific Requirements: ..................................................................................................................... 10

PART 4 - REQUIRED SUBMITTAL FORMAT & PRICING ...........................................................10

RFP ASSUMPTIONS .................................................................................................................12

AWARD CRITERIA ....................................................................................................................14

PREFERRED LICENSES, CERTIFICATIONS AND EXPERIENCE: ...............................................16

Cybersecurity & Compliance:.............................................................................................................17

Utah BCI Compliance:........................................................................................................................17

Infrastructure & Cloud: ......................................................................................................................17

Specialized Municipal Experience: .....................................................................................................17

SUBMITTAL PACKAGE............................................................................................................. 17

Proposals ...........................................................................................................................................17

Submission Format............................................................................................................................17

Page Limit & Formatting ...................................................................................................................17

GENERAL INFORMATION........................................................................................................19

INSURANCE: ............................................................................................................................21

City of Moab – RFP for IT Security and Services

Page 2

PROPOSALS SUBMITTAL DEADLINE

TUESDAY, APRIL 28, 2026, 2:00 P.M. MDT

INTERVIEWS FOR SELECTED CONSULTANTS

The City of Moab (“City”) hereby invites interested individuals and companies to submit

written proposals in accordance with the terms, conditions and specifications contained

in this document.

GENERAL SCOPE OF SERVICE REQUESTED

The City is requesting proposals from technology consulting firms for Cyber Security

and Technology Support Services. The City intends to contract with a qualified firm(s)

to provide consultation and guidance for Cyber Security and IT support in the following

areas: architectural guidance, project management, technology roadmap, technical

implementation, support services and future City technology needs and solutions with

an emphasis on technology (cyber) security. Firms may express interest and request

consideration for said project by making submittal to the City as outlined herein.

STATEMENT OF PURPOSE - MANAGED INFRASTRUCTURE AND NETWORK

SERVICES

the City is seeking comprehensive managed infrastructure and network services. The

winning vendor will provide hardware (server, desktop/laptop), network, and software

support and monitoring, helpdesk, back-ups, remote access, on-site support, email

maintenance and support, inventory control and management (hardware and software),

security, and disaster recovery. To accomplish this, it is expected that the winning

vendor(s) will be able to work effectively with other the City vendors (such as proprietary

software vendors and internet service providers) to make the IT System a seamless

process to the end user.

Additional consulting areas include voice and data network, physical security, SCADA

security, virtualization, data storage, Windows server, AI governance, and other general

infrastructure technologies.

It is also expected that the winning vendor(s) will assist management with long-term

planning to keep systems current and functional in the most cost-effective manner

possible. Additionally, they will work with the City’s IT Supervisor and Technician

utilizing already established day-to-day tracking and prioritization system for work order

requests from the various departments.

The overall goal of this RFP is to procure long-term, comprehensive, reliable, timely,

proactive IT management, cybersecurity and support that will promote the mission of the

City in serving its citizens.

City of Moab – RFP for IT Security and Services

Page 3

MOAB CITY COMMUNITY PROFILE

The City is located just south of the Colorado River in Grand County and is a regional

center of southeastern Utah. It is located on the west side of the 12,500-foot-high La Sal

Mountains in a valley fifteen miles long and three miles wide within the heart of the

Colorado Plateau known as Spanish Valley.

Moab's historical economy was based on farming, ranching, and fruit growing although

some mining was done along the Colorado River and in the La Sal Mountains. Moab's

largest industry for the last quarter century has been tourism.

The 2020 Census shows the city’s current population at 5,369. Jeeping, hiking, climbing,

mountain biking and river activities are all recreational opportunities available in Moab.

A five-member City Council and a Mayor govern the City of Moab, whom residents elect

for four-year terms. The Mayor acts as the chairperson for City Council meetings, breaks

ties, signs official documents, and appoints officials. The City Council approves

resolutions, ordinances, and financial activities of the City. The City Council also hires a

City Manager, who is the chief executive and who manages all employees of the City.

MOAB CITY TECHNOLOGY PROFILE

A. City Government Network:

The City Government provides voice and data services to approximately 200

employees in eight departments and fifteen divisions across multiple buildings,

including City Hall, Public Works, Wastewater Treatment, Animal Shelter, and the

Moab Arts & Recreation Center (MARC).

B. Server and Virtualization Infrastructure: The City has migrated to a virtualized

environment utilizing Microsoft Hyper-V.

1. Physical Hosts: Two (2) Dell PowerEdge R6515 Hypervisors running

Windows Server 2019 Datacenter.

2. Virtual Machines: Approximately 16 virtual servers running primarily

Windows Server 2019 Datacenter. Critical workloads include Domain

Controllers, File Servers, Print Servers, SQL Servers (Pelorus/Fatpot), and

Application Servers (HVAC, 3CX).

3. Legacy Systems: One legacy VM running Windows Server 2012 R2

(Fatpot - legacy PD) and one isolated VM running Windows 7 (HVAC

control).

C. Storage & Backups:

1. Primary Storage: Synology Flash Cluster SAN (RS3617xs+) and Synology

iSCSI Failover SAN (RS2818RP+).

2. Backup Strategy: Axcient x360 Recover provides image-based backups

with offsite replication. Synology DiskStations (DS1621+) supports local

backups.

D. Workstations & Laptops: The City supports a mixed fleet of approximately 180+

managed endpoints.

City of Moab – RFP for IT Security and Services

Page 4

1. Operating Systems: Primarily Windows 11 Pro.

2. Hardware Standard: Diverse environment including Dell Latitude Rugged

laptops (Police Department), HP EliteDesk/ProDesk desktops, Lenovo

ThinkPads, and Microsoft Surface devices.

E. Network & Security:

1. Firewalls: SonicWall NSA series (Primary at City Hall) and SonicWall TZ

series at remote sites (Aquatics, Animal Shelter, Public Works, MARC).

2. Switching: Ubiquiti EdgeSwitch and UniFi Pro PoE switches utilized for

core and edge networking.

3. Wireless: Hybrid environment utilizing Cisco Meraki and Ubiquiti UniFi

access points for secure internal and public Wi-Fi access.

4. Remote Access: NetMotion (Absolute Secure Access) for the Police

Department and VPN L2TP for other remote users.

5. Antivirus

F. Phone System:

1. VoIP Solution: 3CX Phone System (Virtual Machine) utilizing Nuso SIP

Trunks.

2. Hardware: Yealink T46S and T54W handsets deployed across all

departments.

G. SCADA Network: The SCADA network monitors the City’s municipal water and

reclamation facilities.

1. Infrastructure: FortiNet firewalls managed by third party (Dorsett) with

specific VMs (InfoScan) isolated on the City network for monitoring.

H. Enterprise & Departmental Applications:

1. Productivity: Google Workspace (primary Email/Collab) and Microsoft

Office 365 (Desktop Apps).

2. Financial/HR: Pelorus DGS & Timekeeper (On-premise SQL).

3. Public Safety: Spillman (hosted by Grand County), Fatpot

(Legacy/Maintenance mode), Axon Evidence (Cloud), and NetMotion for

secure cruiser connectivity.

4. Other Critical Apps: Sportsman (Cloud/Web-based for Rec Center),

ArcGIS (Engineering), and Ascent Compass (HVAC).

I. Physical Security:

1. Access Control: Axis A1001 Network Door Controllers managing

approximately 29 doors across City facilities. Replacing with Unifi Access

Control Units.

2. Surveillance: ExacqVision NVRs (PD Interview rooms) and Lorex/UniFi

camera systems at various facilities.

City of Moab – RFP for IT Security and Services

Page 5

Commodity Codes

• NAICS 541511Custom Computer Programming Services
• NAICS 541512Computer Systems Design Services
• NAICS 541513Computer Facilities Management Services
• NAICS 541519Other Computer Related Services
• NAICS 541611Administrative Management and General Management Consulting Services

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