Project Information

Bid Title

Camden County Human Resources Benefits Administration

Issuing Agency

Camden County, GA

Location

Georgia

Published Date

Jan 1, 2026

Closing Date

Jan 30, 2026

Government Level

State & Local

Status

Closed

Ref. #

P26-1540-04

Original Source

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Bid Documents

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Project Description

Bid Number:	P26-1540-04
Bid Title:	Camden County Human Resources Benefits Administration
Category:	Professional Services
Status:	Open

Description: Camden County Board of Commissioners is currently seeking competitive proposals from qualified firms to provide Benefits Administration for Human Resources in accordance with this Request for Proposals. Competitive sealed proposals will be received by the Camden County purchasing office. Proposals must be submitted in person to 200 East 4 th St, Woodbine, GA 31569. Proposals must be received at the office of the Purchasing Officer, no later than2 p.m. on Thursday, January 30, 2026 referencing Benefits Administration RFP#P26-1540-06, at which time they will be opened and proposers name publicly read.  No proposal shall be withdrawn after the closing time for a period of ninety (90) days. Digital Proposal Documents will be available for download on the Camden County website Purchasing Page www.camdencountyga.gov after 8am on Thursday, January 1, 2026. Questions regarding this proposal may be directed in writing to the Purchasing Officer, Kelsey Kelley at For security reasons, you must enable JavaScript to view this E-mail address.. Camden County provides equal opportunity for all businesses and does not discriminate against any person or business because of race, color, religion, sex, age, national origin, and handicap or veterans status.  The county reserves the right to reject all bids that are non-responsive or not responsible. Publication Date/Time: 1/1/2026 8:00 AM Publication Information: Tribune and Georgian Closing Date/Time: 1/30/2026 2:00 PM Addendum Date/Time: 1/21/2026 Pre-bid Meeting: N/A Contact Person: Kelsey Kelley, Purchasing Officer, bids@camdencountyga.gov Business Hours: 8AM-5PM Related Documents: Benefits Admin RFP 2026

Attachment Preview

BOARD OF COUNTY

COMMISSIONERS

PROJECT:

CAMDEN COUNTY HUMAN RESOURCES

BENEFITS ADMINISTRATION

REQUEST FOR PROPOSAL #P26-1540-06

PROPOSAL DUE: January 30, 2026

REQUEST FOR PROPOSALS

CAMDEN COUNTY

BENEFITS ADMINISTRATION

Proposal Number: P26-1540-06

Due Date: January 30, 2026

On behalf of Human Resources, Camden County Purchasing Department requests sealed

competitive proposals for a qualified Benefits Administrator having experience in the

implementation of integrated benefits administration solutions – highly functional website

customized specific to benefits offered, defined contribution capabilities, carrier connectivity that

allows data feeds to carriers for updated employee information, Consolidated Billing & Carrier

Payment, Reconciliation, Dependent Verification/Documentation Services, COBRA

administration, and ACA Reporting. Competitive sealed proposals will be received at the Camden

County Purchasing Office until, but no later than 2 P.M. EST Thursday January 30, 2026 at which

time said sealed proposals will be publicly opened and proposer’s names only will be read aloud.

One (1) original and three (3) copies of required proposal documents must be submitted in a

sealed envelope marked "CAMDEN COUNTY BENEFITS ADMINISTRATION RFP #P26-

1540-06”.

Proposals may be withdrawn by written request only if the request is received prior to the time and

date set for the opening proposals. Negligence on the part of the proposer in preparing his proposal

confers no right of withdrawal or modification of his proposal after proposal has been opened. No

proposal may be withdrawn for a period of ninety (90) days after the time and date of opening of

proposals.

Camden County reserves the exclusive right to determine which Proposer should be awarded the

Contract. Camden County also reserves the right to waive any irregularity or informality in a

proposal, and accept or reject any item or combination of items, when to do so would benefit

Camden County. Also Camden County may reject proposals that do not contain all elements and

information requested. Camden County will not be liable for any cost/losses incurred by proposers

throughout this process. Camden County does not discriminate on the basis of race, religion, color,

sex, national origin, age, or disability.

The Proposer will indemnify, defend, and hold harmless Camden County from and against any

and all claims, damages, losses, and expenses including, but not limited to, fees and charges of

attorneys and court and arbitration costs, arising out of or resulting from the negligent acts,

negligent omissions, willful misconduct, or reckless misconduct of the Proposer or anyone for

whom the Proposer is responsible.

Questions regarding this project may be directed in writing to the Purchasing Officer, Kelsey

Kelley, at 200 E. 4th Street, Woodbine, Georgia 31569. All questions shall be received by January

16th, 2026 and answered by January 21st, 2026.

SCOPE

The Camden County Board of Commissioners is soliciting proposals for: Benefits

Administration system, software and implementation that provides new integrated benefits

administration having experience in the implementation of integrated benefits administration

solutions – highly functional website customized specific to benefits offered, defined

contribution capabilities, carrier connectivity that allows data feeds to carriers for updated

employee information, Consolidated Billing & Carrier Payment, Reconciliation, Dependent

Verification/Documentation Services, COBRA administration, and ACA Reporting.

CORE ADMINISTRATION SERVICES

1. Eligibility Determination:

A. Support waiting periods/effective date logic

B. Receive and process data file from central source

2. Enrollment Support

A. Capture enrollment elections

B. Manage eligibility and enrollment across all benefit programs

C. Support medical, dental, vision, life, disability, FSA, HSA, COBRA and

voluntary benefits

D. Administer open enrollment including employee-facing tools.

E. Monitor elections requiring EOI and communicate to participants

F. Accept/retain beneficiary designations

G. Produce/distribute electronic confirmation statements

H. Send (up to 5) summaries of enrollment elections to carriers

I. Support documentation online

J. Benefit Fair Support

3. Deduction Processing

A. Calculate payroll deductions

B. Notify client of EE elections/deductions in file format

C. Processing for new hires and life events

D. Maintain current, accurate records and data feeds with carriers and payroll.

4. Premium Reporting

A. Calculate premiums

B. Configure premium reports to summarize premiums

C. Provide access to summary and participant level supporting detail (through

Online reporting tool)

D. Provide Consolidated billing & Bill Reconciliation Services

5. Event Processing

A. Process life events

B. Notify employer and carriers of changes in electronic file

C. Notify participants of change in coverage or cost

6. QMCSO Admin

A. Receive orders from client (or their counsel)

B. Manage enrollment/eligibility determination

C. Qualify orders

7. Data Conversion

A. Receive data for elections

B. Manage enrollment/eligibility determination

8. Customer Service

A. Dedicated Account Manager

B. Customer Service Call Center available 8-6 EST, M-F

C. Training for HR Staff and employees

9. Implementation

A. Project Management and implementation plan

B. Data conversion and Testing

C. Parallel Testing Prior to Go-Live

D. Enrollment site buildout and ongoing maintenance

10. Performance Standards

A. Defined SLAs for accuracy, response time and file delivery.

B. Regular performance reporting

COBRA/HIPPA AND DIRECT BILL ADMIN

1. COBRA Rights Notification

A. Identify COBRA eligible participants

B. Provide Initial COBRA rights notification to participant

C. Provide HIPAA COCs as required

2. COBRA Enrollment

A. Support COBRA decision making process through call center

B. Process COBRA elections

3. COBRA Admin

A. Perform COBRA direct billing and collections

B. Track and remit premiums to employer monthly

C. Process annual enrollment and coverage changes

D. Track COBRA coverage periods and process terms

4. Direct Bill Admin

A. Perform COBRA direct billing and collections

B. Track and remit premiums to employer monthly

C. Process annual enrollment and coverage changes

CUSTOMER SERVICE CENTER (OPTIONAL)

1. Security Maintenance

A. Generate passwords

B. Manage password changes

C. Follow client-specific alternate security procedures

2. Call handling

A. Provide toll-free number

B. Provide call routing system

C. ID caller’s employer via authentication process

D. Provide CSRs

3. Service Center Hours

A. Representatives: 8-6 EST, M-F

4. Call Monitoring

A. Quality monitoring and evaluation of CSRs

B. Provide client w/ call monitoring results

5. Call Tracking

A. Record all employee calls

6. Performance Reporting

A. Will be provided

INTERNET (ONLINE) SERVICES

1. General

A. Web-based self-service platform for employees and administrators.

B. Provide links to relevant 3rd party website

C. Update color, logo, and text

D. Single sign-on capabilities

2. Availability

A. 24/7/365

B. Mobile Access and responsive design

3. Security

A. Username and PW security

B. Role based security for access by users, admins, and account managers

4. Inquiry Support

A. Provide general plan info, participant demographic info, H&W general info,

Admin rules, access to historic info

5. Transaction support

A. PW changes, H&W plan enrollment and elections, life event processing,

Statement on demand, historical access of events/statements

6.COBRA Support

A. Access to COBRA info

7. Contact Info

A. Client specific 3rd party contact info

8. EE communications

A. Provide standard e-mail alerts, confirmation statements, personalized

enrollment worksheets, and letters

DATA, REPORTS, INTERFACES

1. Data sources-H&W Plans

A. Load EE and department data and changes to enable IVR, internet and

customer service support

B. Communicate indicative and payroll data changes w/client

C. Capture data and initiate COBRA processing

D. Capture data from Benefits Administrator and send to COBRA provider for

processing

2.Data Transmission Methods

A. Automated electronic data interchange (EDI) with carriers

B. Accept changes via full file electronic interface

3.Management Report

Commodity Codes

• NAICS 541611Administrative Management and General Management Consulting Services
• NAICS 541612Human Resources Consulting Services

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