Project Information

Bid Title

Provision of Maximo Platform Migration Professional Services on a Multi-Year Contract

Issuing Agency

Gwinnett County

Location

Georgia

Published Date

Jan 29, 2026

Closing Date

Feb 16, 2026

Government Level

State & Local

Status

Closed

Ref. #

BL023-26 INV

Original Source

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Bid Inquiries

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Bid Documents

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Project Description

BL023-26 INV

Provision of Maximo Platform Migration Professional Services on a Multi-Year Contract

Buyer Contact : Bethany.White@GwinnettCounty.com

Opening Date : 02/16/2026 03:00 PM EST

Addendum : BL023-26 Ad 1 (1)

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BL023-26

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January 14, 2026

INVITATION TO BID

BL023-26

The Gwinnett County Board of Commissioners is soliciting competitive sealed bids from qualified suppliers for the

Provision of Maximo Platform Migration Professional Services on a Multi-Year Contract for the Department of

Information Technology Services.

Bids should be typed or submitted in ink and returned in a sealed container marked on the outside with the BL# and

Company Name. Bids will be received until 2:50 P.M. local time on Monday, February 2, 2026, at the Gwinnett County

Purchasing Office, 4th Floor – Nash Building, 75 Langley Drive, Lawrenceville, Georgia 30046. Any bid received after this

date and time will not be accepted. Bids will be publicly opened and read at 3:00 P.M. The bid opening will be virtual

ONLY. To access the bid opening virtually, visit this Webex Meeting Link. Or, dial 408-418-9388, and enter Conference ID

2342 109 5791##. Apparent bid results will be available the following business day on our website

www.gwinnettcounty.com. Bids are legal and binding upon the bidder when submitted.

Questions regarding bids should be directed to Bethany White, Purchasing Associate II at

bethany.white@gwinnettcounty.com, no later than 3:00 P.M. on Friday, January 23, 2026.

Successful service providers will be required to meet insurance requirements. The Insurance Company should be

authorized to do business in Georgia by the Georgia Insurance Department and must have an A.M. Best rating of A-10

or higher.

Gwinnett County does not discriminate on the basis of disability in the admission or access to its programs or activities.

Any requests for reasonable accommodations required by individuals to fully participate in any open meeting, program

or activity of Gwinnett County Government should be directed to the ADA Coordinator at the Gwinnett County Justice

and Administration Center, 770-822-8165.

The written bid documents supersede any verbal or written prior communications between the parties.

Award will be made to the supplier(s) submitting the lowest responsive and responsible bid. Gwinnett County reserves

the right to reject any or all bids, to waive technicalities, and to make an award deemed in its best interest. Bids may be

split or awarded in entirety. Gwinnett County reserves the option to negotiate terms, conditions and pricing with the

lowest responsive, responsible bidder(s) at its discretion.

Award notification will be posted after award on the County website, www.gwinnettcounty.com and suppliers submitting

a bid will be notified via email.

We look forward to your bid and appreciate your interest in Gwinnett County.

Bethany White

Bethany White

Purchasing Associate II

The following pages should be returned in duplicate as your bid:

Bid Schedule, Page 6-7

References, Page 8

Contractor Affidavit and Agreement, Page 9

Code of Ethics Affidavit, Page 10

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1. SCOPE OF PROJECT

The Gwinnett County Board of Commissioners is soliciting competitive bids from qualified service providers to assist

with moving an on-premises enterprise Maximo platform to a private cloud offering and upgrading to the latest version

of Maximo Application Suite (MAS9) for the Gwinnett County Department of Water Resources (GCDWR). This involves

the transfer and reconfiguration from the current on-premises version 7.6.1.3 environment to a cloud-hosted

Software-as-a-Service (SaaS) structure.

Maximo is used by GCDWR for vertical asset management. The software tracks 45,000 assets and 40,000 inventory

items across all GCDWR facilities and is used in a variety of work tracking processes by over 250 users.

In 2022, IBM announced end-of-life support for GCDWR’s current version of Maximo, with extended support scheduled

to end by April 1, 2026. The changes to the overall platform necessitate the transfer and reconfiguration from the current

on-premises Maximo Version 7.6.1.3 environment to a cloud-hosted Software-as-a-Service (SaaS) structure by this date.

Additionally, a technical upgrade of the existing environment into the Maximo Application Suite (MAS9) environment is

required.

GCDWR maintains a separate contract for MAS9 Licenses with IBM. GCDWR has converted 15 Concurrent User

Licenses and 35 Express Use Concurrent licenses to 325 app points.

Current System Information:

• App Server: IBM WebSphere Application Sever 9.0.5.16

• Tivoli's process automation engine 7.6.1.3-IFIX20221121-1310 Build 20220823-0909 DB Build V7613-344

HFDB Build HF7613-42

• IBM Maximo Application Framework 8.8.0 Build 20220823-1257 DB Build V7600-23

• IBM Maximo Asset Management Scheduler 7.6.8.2 Build 20220823-0909 DB Build V7682-23

• IBM TPAE Integration Framework 7.6.1.3 Build 20220823-0909 DB Build V7613-61

• IBM Maximo Asset Management 7.6.1.3 Build 20220823-0909 DB Build V7611-01

• IoT Connection Utility 7.6.0.4 Build 20220303-1642 DB Build V7604-01

• Server OS: Windows Server 2016 10.0

• Server DB: Microsoft SQL Server 13.0 (13.00.7024)

The following applications are currently being used: Administration, Assets, Work Orders, Inventory, Item Master,

Financial, Integration, Planning, Preventative Maintenance, Purchasing, Release, Security, Self Service, Service Desk,

and System Configuration.

Currently, GCDWR does not have Maximo integrations to any other systems.

The service provider should comply with the following requirements, respond to each, and return with bid:

2. GENERAL REQUIREMENTS

• Service provider must comply with all Gwinnett County Information Technology Security Requirements for

Purchase Standard Service provider must comply with all applicable federal, state, and local regulations.

• All County-owned data must be stored within the United States.

3. PROJECT SCOPE AND OBJECTIVES

• Service provider must migrate the existing Maximo 7.6.3 environment to MAS9 within a private government

cloud.

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• Service provider must include a successful Go-Live cutover to Production and an upgrade to MAS9.

• Service provider must ensure no loss of existing functionality during migration and upgrade.

• Service provider must provide five (5) years of ongoing hosting, maintenance, and support after Go-Live,

including quarterly access reviews.

4. PROJECT PLANNING AND DELIVERABLES

A. Assessment and Planning

• Evaluate the existing on-premises Maximo environment (v7.6.3).

• Develop and deliver a De-Customization and Rationalization Plan, identifying which customizations

can be retired, replaced by MAS9 features, or retained.

• Perform a Data Quality Assessment, including cleansing, archival, and migration readiness validation.

• Identify risks and recommend best practice configuration changes.

• Deliver an analysis report on the current system environment.

• Provide a detailed migration and upgrade plan to MAS9, including timeline, dependencies, and testing

strategy.

B. Governance and Methodology

• Must provide a Cloud Operational Governance and DevOps Plan, covering container management,

environment provisioning, patch management, and monitoring.

• Must provide a Change Management and End-User Adoption Plan including stakeholder

communications, user training, and adoption metrics.

• Must provide a Cloud Exit and Data Portability Plan, ensuring GCDWR can extract environments and

data without vendor lock-in at contract termination.

5. MIGRATION AND TESTING REQUIREMENTS

• Build and configure cloud-based Maximo instances and securely migrate data.

• Perform data validation and reconciliation to confirm completeness, accuracy, and integrity after migration.

• Execute integrity checks prior to upgrading and resolve all findings.

• Establish performance baselines and monitoring before migration; verify post-migration performance meets

or exceeds baseline metrics.

• Perform full system and user acceptance testing (UAT), maintaining an issue log and daily testing status

updates.

• Deliver configuration documentation for the upgraded MAS9 environment.

• Ensure compatibility with MxLoader, Crystal Reports, Power BI, Alteryx and Tableau with MAS9.

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6. TRAINING AND KNOWLEDGE TRANSFER

• Provide a comprehensive test and training plan.

• Deliver user and administrator training documentation.

• Provide at least 5 days of virtual administrator training before go-live.

• Provide an additional 40 hours of virtual administrator training sessions per year after go-live.

• Document all MAS9 configuration settings, and operational procedures for ongoing administration.

7. SUPPORT AND SERVICE LEVELS

• Provide three levels of support for a total of 80 hours per year for 5 years post-Go-Live:

o Level 1 – User Support: End-user assistance, security group admin, front-end troubleshooting, and

workflow issues.

o Level 2 – Application Support: Back-end troubleshooting, environment restores (e.g., PROD to DEV),

and application outage resolution.

o Level 3 – Infrastructure Support: Maintenance and troubleshooting of integrations, databases,

enhancements, and cloud infrastructure.

• Provide documented escalation procedures, with guaranteed response and resolution times meeting or

exceeding industry standards.

• Deliver a Post-Go-Live Hypercare and Optimization Plan (30 days enhanced support), plus quarterly health

reviews and performance tuning.

Service provider shall provide clear and appropriately scheduled communications to stakeholders regarding all

system patches and upgrades, including details of the changes, the implementation timeline, and potential user

impacts. Routine updates shall be communicated at least one (1) week prior to deployment; major upgrades shall

be communicated a minimum of two (2) to four (4) weeks in advance, with reminder notifications issued closer

to the implementation date; and emergency patches shall be communicated without undue delay and no later

than four (4) hours after issue identification, including an explanation of the urgency and anticipated impact.

• Provide a Standard Operating Procedure (SOP) of the process for managing cloud updates and patches.

8. SYSTEM AND TECHNICAL REQUIREMENTS

A. Infrastructure and Hosting

• Deploy the solution using Red Hat OpenShift.

• Provide one (1) Production and one (1) Non-Production environment with same specifications.

• Meet or exceed: 8-core CPU (2.60 GHz), 60 GB memory, 300 GB Maximo storage, 50 GB DocLink

storage.

• Provide WebSphere Java Virtual Machines (JVMs) each with 6 GB memory.

• Configure email listener functionality for Work Order creation.

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• Must use Microsoft SQL Server as the database engine.

• Provide a SQL Gateway for secure access to the Maximo relational database backend.

• Support authentication via Entra ID SSO.

B. Reliability and Disaster Recovery

• Configure asynchronous disaster recovery for the Production application and database server.

• Guarantee 99.99% uptime and a 4-hour disaster recovery window.

• Back up County data daily, with a maximum Recovery Point Objective (RPO) of 4 hours, replicating

data to an alternate data center.

• Ensure backup and restoration processes are continuously monitored and tested.

• Provide a document of understanding for maintaining a multi-layered disaster recovery and

redundancy strategy.

• Provide disaster recovery capabilities with multi-physical location hosting.

9. DATA MANAGEMENT AND TERMINATION

• Provide GCDWR with secure access to SQL data and system logs.

• Ensure data transfers occur only in SQL backup format.

• At contract end:

o Securely transfer data via SQL backup and File Transfer Protocol Secure (FTPS) delivery.

o Remove all County data from service provider systems within two (2) business days of end of

contract.

10. PRICING AND LOGISTICS

• Provide all-inclusive pricing, including any required travel expenses.

Commodity Codes

• NAICS 541511Custom Computer Programming Services
• NAICS 541512Computer Systems Design Services
• NAICS 541519Other Computer Related Services
• NAICS 541611Administrative Management and General Management Consulting Services
• NAICS 541990All Other Professional, Scientific, and Technical Services

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