Project Information

Bid Title

Instant Ticket Dispensers

Issuing Agency

Connecticut Lottery Corporation

Location

Connecticut

Published Date

Nov 13, 2025

Closing Date

Dec 5, 2025

Government Level

State & Local

Status

Closed

Ref. #

Proposal #CLC202510

Original Source

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Project Description

Instant Ticket Dispensers

Proposal #CLC202510

Request for Proposals #CLC202510

Description:

CLC seeks durable, high-quality instant ticket dispensers and instant ticket fold-over holders designed for use across approximately 2,800 retailer locations throughout the State of Connecticut.

Issue Date: 11/13/2025
Closing Date: 12/05/2025

Contact:

Melissa Durso
Procurement Officer
Phone: 860-713-2826
Fax: 860-713-2826
Email: PublicSolicitations@ctlottery.org

The contact person is the sole point of contact with regard to all procurement and contractual matters related to this bid. All communications must be addressed in writing to the contact person.

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Connecticut Lottery Corporation (“CLC”)

15 Sterling Drive

Wallingford, CT 06492

860-713-2791

Instant Ticket Dispensers & Fold-Over Insert Card Holders

Request For Proposals

#CLC202510

Deadline For Proposal Submissions: December 5, 2025

Deadline For Sample Submissions: December 12, 2025

This document is subject to change.

I. INTRODUCTION

A. The Opportunity

CLC seeks durable, high-quality instant ticket dispensers and instant ticket fold-over holders

designed for use across approximately 2,800 retailer locations throughout the State of

Connecticut. These units are essential for promoting instant ticket visibility, accessibility, and

security at retail counters. The selected vendor will be expected to deliver consistent product

quality and material integrity to ensure safe, long-term use in retail environments. Vendors must

have a minimum of five (5) years of experience manufacturing products of similar type and

complexity and possess the production capacity to meet CLC’s estimated annual volume

requirements.

CLC’s mission is to generate revenue for the State of Connecticut in an entrepreneurial manner

by operating a fair, transparent, and socially responsible lottery. CLC is committed to integrity,

public trust, and an entertaining player experience while promoting responsible gambling. The

selected vendor will help CLC support its statewide retail network, strengthen the player

experience, and ensure that dispensers meet quality, safety, and compliance standards.

B. Contractual Framework

The anticipated term of any resulting contract is three (3) years, with the option to extend for up

to two (2) additional one-year terms. This RFP does not constitute a contract or an offer to

contract and does not oblige CLC to make an award, enter negotiations, or reimburse any costs

incurred by vendors in connection with this solicitation. Unless and until a written contract is

executed by both parties, no binding obligations shall exist. All contract-related questions and

negotiations will be discussed with the selected vendor.

II. SCHEDULE

Issue Date

Thursday, November 13, 2025

Questions Submission Deadline*

12:00 PM ET, Thursday, November 20, 2025

Proposals Submission Deadline*

12:00 PM ET, Friday, December 5, 2025

Samples Submission Deadline*

Friday, December 12, 2025

Preliminary Award Notice anticipated on or around

Monday, December 29, 2025

Dates bearing an asterisk (*) are firm dates and times. All other dates are subject to change by CLC.

CLC’s website is the official source of information for all updates and changes to this RFP.

III. CLC POINT OF CONTACT

CLC’s sole point of contact for this RFP prior to any preliminary award is General Counsel

(“Procurement Officer” or “PO”), Melissa Durso. Vendors are strictly prohibited from contacting any

CLC employee, officer, Board member, or State official regarding this RFP, except as directed in this

section. Any violation of this requirement may result in disqualification from further consideration.

A. Questions

All questions regarding this RFP must be submitted via email to

PublicSolicitations@ctlottery.org no later than 12:00 PM Eastern Time (ET) on November 20,

2025. Emails must include the subject line: “[Vendor Name] – Questions: RFP CLC202510”.

To promote transparency and ensure meaningful responses, all questions must clearly reference

the specific RFP section, any subsection, or any applicable addenda to which they pertain. CLC

reserves the right to disregard or disqualify questions, or other communications that are

determined to be duplicative, irrelevant, or generated primarily by automated or artificial

intelligence tools without meaningful vendor oversight or engagement.

CLC responses to relevant and timely submitted questions will be posted under the “Public Bids

(RFP, RFQ, RFI)” tab on CLC’s Supplier Opportunities webpage

(ctlottery.org/SupplierOpportunities).

B. Vendor Proposal Submissions

CLC must receive proposal submissions no later than 12:00 PM ET on December 5, 2025.

Submissions must be sent in PDF format to the PO, at PublicSolicitations@ctlottery.org with

the email subject line: “[Vendor Name] – Submission: RFP CLC202510”.

C. Vendor Sample Submissions

Vendors should prepare to have all samples, submitted as part of their overall response to this

RFP, delivered to CLC’s headquarters at 15 Sterling Drive, Wallingford, CT 06492, no later than

4:00 PM ET on December 12, 2025. All packaging must be addressed to the attention of the PO,

Melissa Durso. Tracking information for all packages containing samples must be submitted by

the Proposals Submission Deadline specified in Part II. Any communications related to shipment

delays should be promptly communicated to the PO. Samples may be tested to the point of

destruction and will not be returned.

IV. PRODUCT SPECIFICATIONS & REQUIREMENTS

A. Product Specifications

The detailed specifications for each product type are provided in Appendix B of this RFP.

Vendors must submit pricing and descriptive information, as well as any proposed alternative

materials in accordance with these specifications, clearly identifying any differences. While CLC

has provided specifications for both dispensers and holders, vendors are encouraged to propose

alternative materials, features, or configurations that meet or exceed these requirements and

further enhance product durability, security, or usability. CLC welcomes innovative design

concepts or manufacturing approaches that improve long-term performance, support branding

objectives, or optimize functionality in a retail environment.

Material (top, bottom, sides, doors, and dividers):

 High-quality clear acrylic

 Or another material capable of integrating CLC branding on the exterior face of the dispenser

 Thickness of material shall be no less than 3/16 inch (4.8 mm)

 All products must be free of sharp edges; dispensers exhibiting sharp or unsafe edges will not

be accepted or paid for.

B. Product Requirements

All proposed designs must maintain durability, visibility, and retailer ease of use while supporting

CLC’s branding and merchandising objectives. The selected vendor’s products will help CLC

maintain consistent brand presentation and product security across its statewide retail network

while supporting operational efficiency and customer engagement. All clear acrylic components

shall exhibit a light transmittance of no less than 92% and shall not fade, yellow, or otherwise

discolor for a period of no less than ten (10) years under normal conditions.

1. On-Counter Instant Ticket Dispensers

Specifications and design parameters for On-Counter Instant Ticket Dispensers (e.g., 4-

Game, 5-Game, 8-Game, 10-Game, and 20-Game models) are detailed in Appendix B. Each

unit must include features such as hinged doors, locks, internal dividers, hook-and-loop

protection strips (e.g. Velcro), sample ticket bars, and non-slip feet.

2. Fold-Over Insert Card Holders

Specifications for both Small and Large Fold-Over Insert Card Holders are detailed in

Appendix B. These holders must adhere securely to the back doors of standard On-Counter

Dispensers and use Polyethylene Terephthalate Glycol (PETG) or equivalent material with

high-bond adhesive.

V. PACKAGING REQUIREMENTS

All products shipped to CLC shall be packaged to ensure safe delivery and compliance with the

following requirements, as applicable.

A. General Requirements

1. Individual Packaging

Each Dispenser shall be individually boxed using sufficient, protective packaging materials to

prevent damage during transit. Packaging must include a minimum of two protective layers

(e.g., bubble wrap or foam corner guards) around all sides of the product to safeguard against

impact or compression damage. Loose-fill packing materials (e.g. peanuts, shredded paper, or

similar) are not permitted.

2. Labeling

Each individual box shall include a label clearly identifying the contents, including product

description, model number (if applicable), and quantity. Pallets must also include pallet labels

identifying the contents and total quantity.

3. Pallet Specifications

 Preferred pallet size: 40" x 31"

 Maximum pallet height: 60 inches (including pallet)

 Cartons must be securely stacked and shrink-wrapped to prevent shifting during

shipment.

4. Environmentally Friendly Materials

Vendors are encouraged to use recyclable and environmentally friendly packaging materials

whenever possible.

5. Damaged Goods

CLC shall not be responsible for any product damaged during shipment. If product is

received damaged, or if damage is discovered after delivery, the vendor shall, at the

discretion of CLC, either: (a) replace the damaged product at no additional cost, or (b)

reimburse CLC for the full cost of the damaged items within thirty (30) calendar days of

notification.

B. Weight Limitations

1. Instant Ticket Dispensers

No specific carton weight limit applies; however, vendors are encouraged to maintain safe

and manageable carton weights consistent with standard freight handling practices.

2. Fold-Over Insert Card Holders

Each box containing Fold-Over Insert Card Holders shall not exceed thirty (30) pounds in

total weight.

VI. SUBMISSION & CONTENT REQUIREMENTS

A. Public Copy Requirement

CLC is subject to the Connecticut Freedom of Information Act (“FOIA”). This means that any

information vendors provide to CLC could be shared with the public. CLC strongly

recommends that vendors not include any proprietary or confidential information in their

submissions. If a vendor chooses to include proprietary or confidential information in its

submission, then it must provide CLC a second copy of its submission labeled “Public Copy”

with this information redacted. CLC will not honor submissions with general proprietary

notices or markings, or that use page headers or footers that arbitrarily mark all pages

“confidential.” Furthermore, pricing, resumes, copyrighted materials, and marketing

information has been found to be subject to public disclosure. Despite what a vendor redacts as

protected information, the final determination as to whether it is subject to public disclosure

resides solely with CLC. CLC will interpret a vendor’s failure to provide a “Public Copy” as

the vendor’s acknowledgment that its submission contains no protected information, and CLC

may disclose the submission to the public upon request without notice or liability to the vendor.

B. Content Requirements

Submissions should be clear and thorough and include the information and materials in the order

requested below.

1. Vendor Profile

a. The name, title, address, telephone number, and email address of the vendor’s primary

point of contact for this RFP.

b. Vendor’s full business name, mailing address of its principal place of business,

manufacturing facilities, distribution facilities, principal owners, number of years

providing similar products requested in this RFP.

2. Price Quote

Vendors must submit a signed price quote (Appendix A). This provides a consistent format

that all vendors must use. CLC will not accept pricing submitted on vendor quotation forms.

Further, vendors should not include their standard terms and conditions, unless expressly

requested by CLC.

3. Material Description

Vendors must provide a detailed description of the materials proposed for each product listed

in Appendix B, including but not limited to the below. This information must be included in

proposal submissions and correspond to the items listed in Appendix B.

a. Material Type: Identify the base material (e.g., clear acrylic, PETG, or other equivalent).

b. Material Specifications: Provide thickness, light transmittance, and any other relevant

performance properties.

c. Branding Compatibility: Describe how the material supports CLC branding on the

outside face of the dispenser (e.g., printing, etching, overlay).

d. Durability: Confirm that the material will not fade or yellow for a period of no less than

ten (10) years under normal use.

e. Environmental Considerations (optional): Indicate any recycled content or sustainability

attributes.

4. 30 Game On-Counter Instant Ticket Dispenser

CLC does not currently utilize a 30 Game On-Counter Instant Ticket Dispenser but is

considering adding this configuration to its instant ticket dispenser portfolio. To assess

feasibility and support future innovation, CLC requests that Proposers include pricing for

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