Project Information

Bid Title

Five9 Call Center Software

Issuing Agency

State Government of Maryland

Location

Maryland

Published Date

Oct 7, 2026

Closing Date

Oct 13, 2026

Government Level

State & Local

Status

Closed

Ref. #

BPM059222

Original Source

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Bid Documents

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Project Description

ID:	BPM059222
Title:	Five9 Call Center Software
Status:	Open
Due / Close Date:	10/13/2026
Publish Date:	10/7/2026 11:12:34 AM
Main Category:	Software
Solicitation Type:	Request for Quote
Issuing Agency:	Maryland State Department of Education

Solicitation Summary

Title Five9 Call Center Software ID BPM059222 Alternate ID R00B7600067 Functional Area # 1 Round # 1 Status Open Due / Close Date (EST) Oct 13 2026 5:00PM Solicitation Type Request for Quote Main Category Software Issuing Agency Maryland State Department of Education Procurement Officer / Buyer Lisa MCMILLAN Email lisa.mcmillan4@maryland.gov Solicitation Summary The Maryland State Department of Education (MSDE) Office of Early Childhood (OEC) would like to renew Call Center Services for applications within DEC for one (1) year. Additional Instructions Project Cost Class Pre-Bid Conference Information Pre-Bid Conference Date (EST) Pre-Bid Conference Details Small Business Reserve Designation No Procurement Program Participation Goals VSBE Participation (%) MBE Participation (%) African American MBE Participation (%) Asian American MBE Participation (%) Hispanic American MBE Participation (%) Women-Owned MBE Participation (%) DBE Participation (%) SBE Participation (%)

Socio Economic Participation Criteria Procurement Officer / Buyer Lisa MCMILLAN Alternate Link

Attachments

Selected Title Type Att. Last Modified on UTC-4 Creation Date UTC-4 Validity End Date RFQ Specification Document (Approved) R00B7600067 - Five9 Call Center Software.pdf 10/7/2026 11:11:23 AM 10/7/2026 11:11:19 AM IT Supplemental Specification Document (Approved) IT_Supplemental_.pdf 10/7/2026 10:37:19 AM 10/7/2026 10:37:19 AM MSDE Supplemental Specification Document (Approved) MSDE_Supplemental_Information_Technology_Requirements_10.2024__5_.pdf 10/7/2026 10:36:38 AM 10/7/2026 10:36:38 AM 3 Record(s)

Commodity Codes

• NAICS 541511Custom Computer Programming Services

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