Project Information

Bid Title

Customer Billing, Payment and Engagement Solution

Issuing Agency

Hillsborough County

Location

Florida

Published Date

Nov 6, 2025

Closing Date

Dec 8, 2025

Government Level

State & Local

Status

Closed

Ref. #

RFP-26-00025

Original Source

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Bid Documents

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Project Description

Project: Customer Billing, Payment and Engagement Solution

Ref. #: RFP-26-00025

Type: RFP

Status:

Open

Open Date: Nov 6th 2025, 11:00 AM EST

Intent to Bid Due Date: Dec 8th 2025, 2:00 PM EST

Questions Due Date: Never

Close Date: Dec 8th 2025, 2:00 PM EST

Project Description: Hillsborough County Water Resources Department is seeking proposals from experienced and well-qualified firms to provide all labor, material, equipment and support for an electronic payment receipt system to process customer payments through various channels for the Hillsborough County Water Resources Department; to accept on-line credit card payments, e-Checks, mobile, text, digital wallet, and retail payment solutions; and bill print, mail services, and bill redesign to afford the County an opportunity to generate revenue, customer portal to enable customers with self-service, Live Chat, Chatbot, bill view/comparison solution options, communication management feature to communicate with customers using multiple communication options. The estimated cost is at $22,000,000.00 for a five (5) year term.

Commodity Codes

• NAICS 541219Other Accounting Services
• NAICS 541511Custom Computer Programming Services
• NAICS 541519Other Computer Related Services
• NAICS 541611Administrative Management and General Management Consulting Services

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