INTERACTIVE CALL HANDLING SYSTEM for NON-EMERGENCY PUBLIC SAFETY CALLS

Project Information

Bid Title: INTERACTIVE CALL HANDLING SYSTEM for NON-EMERGENCY PUBLIC SAFETY CALLS
Issuing Agency: County of Clark
Location: Washington
Published Date: Oct 31, 2025
Closing Date: Nov 5, 2025
Government Level: State & Local
Status: Closed
Ref. #: RFP Number: 940
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Project Description: INTERACTIVE CALL HANDLING SYSTEM for NON-EMERGENCY PUBLIC SAFETY CALLS

RFP Number: 940

It is the responsibility of the proposer to monitor this site prior to proposal submission, in case additional information, which may be pertinent to the proposal is provided.

General Information:
The objective of this RFP is to procure a comprehensive, state-of-the-art interactive call handling (ICH) system to process non-emergency public safety calls as efficiently and effectively as possible, while maintaining strong customer service.

Release Date: Wednesday, October 15, 2025
Closing Date: Wednesday, November 5, 2025

Pre-Bid Conference: N/A

Attachments:

RFP #940

Questions and Answers - Updated October 27, 2025

Plan Holder List - Updated October 31, 2025
Commodity Codes: NAICS 485991Special Needs Transportation
NAICS 541511Custom Computer Programming Services

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