Project Information

Bid Title

After-Hours Utilities Dispatching Services-City of Gallup

Issuing Agency

City of Gallup

Location

New Mexico

Published Date

Aug 25, 2026

Closing Date

Sep 8, 2026

Government Level

State & Local

Status

Closed

Original Source

Join to Access Full Details

Bid Inquiries

Join to Access Full Details

Bid Documents

Join to Access Full Details

Project Description

Project ID:

Title: After-Hours Utilities Dispatching Services-City of Gallup

Addenda: 0

Release Date: 8/22/2026

Due Date: 9/8/2026

Follow

After-Hours Utilities Dispatching Services-City of Gallup

Invitation To Bid

Electric Department

91741 , 99031

Project ID: ITB-2702

Release Date: Saturday, August 22, 2026

· Due Date: Tuesday, September 8, 2026 2:00pm

Posted Tuesday, August 25, 2026 8:11am

All dates & times in Mountain Time - Denver

Draft Response No Bid13 days, 18 hours, 29 minutes

Post Information

Posted At:Tue, Aug 25, 2026 8:11 AM
Sealed Bid Process:Yes (Bids Sealed / Pricing Sealed)
Private Bid:No

Overview

Summary

The City of Gallup is soliciting proposals from qualified and experienced firms to provide professional after-hours live call answering, incident intake, and dispatch notification services for the City of Gallup Utilities. The selected Contractor shall serve as the City's primary after-hours point of contact for utility-related service requests, outages, emergencies, and other customer inquiries requiring notification of on-call personnel.

The City's normal business hours are Monday through Friday, 8:00 AM to 5:00 PM. The selected Contractor shall provide live operator answering services outside of normal business hours (5:00 PM to 8:00 AM), including weekends and City-observed holidays. The Contractor shall also be capable of providing temporary live call-answering coverage during normal business hours, upon request by the City, for staff shortages, emergency events, system outages, training, or other operational needs.

The Contractor shall furnish all personnel, supervision, facilities, telecommunications systems, software, equipment, and technology necessary to perform the services described in this Request for Proposals. The objective of this procurement is to ensure utility customers receive prompt, professional service while providing timely notification of emergency and critical utility incidents requiring immediate response by City personnel.

Background

The City of Gallup Utilities is committed to providing safe, reliable, and responsive utility services to its customers. Because utility service interruptions, public safety concerns, and emergency situations can occur at any time, the City requires a dependable after-hours communication and dispatch system to ensure customer calls are promptly answered, accurately documented, and efficiently routed to the appropriate on-call personnel. The selected Contractor will play a critical role in supporting the City's commitment to timely customer service, effective emergency response, and the continued operation of essential utility services.

Timeline

Release Project Date:

August 22, 2026

Question Submission Deadline:

August 28, 2026, 5:00pm

Question Response Deadline:

August 31, 2026, 5:00pm

Proposal Submission Deadline:

September 8, 2026, 2:00pm

Contractor Selection Date: :

Approximately 2 weeks after Council Approval

Commodity Codes

• NAICS 541990All Other Professional, Scientific, and Technical Services

* Disclaimer: Government BidHub provides information on bids, RFPs (Requests for Proposals), and RFQs (Requests for Qualifications) solely for convenience and informational purposes. This site is not an official public notice board. For official details, responses, or inquiries, please contact the relevant government agency directly.