Project Information

Bid Title

ServiceNow IT Service Management (ITSM) Professional Software, Support, Subscriptions and Product Services

Issuing Agency

Broward County

Location

Florida

Published Date

Dec 21, 2025

Closing Date

Jan 14, 2026

Government Level

State & Local

Status

Closed

Ref. #

PNC2130864B2

Original Source

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Bid Inquiries

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Bid Documents

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Project Description

Project: ServiceNow IT Service Management (ITSM) Professional Software, Support, Subscriptions and Product Services

Ref. #: PNC2130864B2

Department: FASD - Purchasing

Type: ITB

Status:

Open

Open Date: Dec 19th 2025, 4:30 PM EST

Questions Due Date: Jan 12th 2026, 5:00 PM EST

Contact Information: Jose Solis(Primary), Harmoni Clealand (Alternate), Jsolis@broward.org

Close Date: Jan 14th 2026, 2:00 PM EST

Contract Duration:

Open-End; Five-Year Initial

Contract Renewal:

Five One-Year Renewals

Bid Validity:

120 Days

Bonding Required:

No

Total Amount of Pass-Thru Allowance (Initial Term or Fixed):

0

OESBD Designation Goal Participation Type (Non-Multi):

No Goal

OESBD Designation Goal Participation Type (Multi):

No Goal

Goal Assigned Percentage (0 if No Goal):

0

Public Works/Construction:

No

Project Description: Scope of Work: This open-end contract is for the purchase of ServiceNow IT Service Management (ITSM) Professional Software, Support, Subscriptions and Product Services for the Enterprise Technology Services (ETS) Division and various other Broward County agencies that may have need of these services and/or products in accordance with the Specifications and Requirements for ServiceNow License and Support.
Requested Information: BPRO's Requested Information section identifies "required" and "optional" items for submittal, however all documents and information are relevant to the evaluation process. Therefore, vendors are strongly encouraged to provide all files at time of submittal, including those listed as “optional” in BPRO, to enable a timely and comprehensive review by the County.
Solicitation Requirements: (Vendor is cautioned that this is a summary only and the full solicitation must be reviewed).
FTA Requirements (See Special Instruction to Vendors)
FTA Funding Supplement (See Special Instructions to Vendors)
ServiceNow Authorization (See Specifications and Requirements)
Office of Economic and Small Business Development Requirements: Not applicable to this solicitation.
Questions and Answers: The County provides a specified time for Vendors to ask questions and seek clarification regarding the solicitation requirements. All questions or clarification inquiries must be submitted through BPRO by the Questions due date. The County will respond to questions in BPRO (Messages section).
Submittals: Vendor MUST submit its solicitation response electronically through BPRO and receive a Submission Receipt. It is solely the Vendor’s responsibility to ensure its response is submitted and received through BPRO by the closing date and time. The County will not consider solicitation responses received by other means. Vendors are encouraged to submit in advance of the closing date and time. Refer to the Purchasing Division website or contact support@gobonfire.com for submittal instructions. In the event that the Vendor is having difficulty submitting a document, immediately notify the Purchasing Agent and then contact support@gobonfire.com for technical assistance.

Commodity Codes

• NAICS 541511Custom Computer Programming Services
• NAICS 541512Computer Systems Design Services
• NAICS 541519Other Computer Related Services
• NAICS 541611Administrative Management and General Management Consulting Services

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