Project Information

Bid Title

REQUEST FOR PROPOSALS (RFP) Municipal IT Managed Services (MSP)

Issuing Agency

Town of Ipswich

Location

Massachusetts

Published Date

May 6, 2026

Closing Date

May 20, 2026

Government Level

State & Local

Status

Closed

Ref. #

RFP No.: IPSW-IT-2026-01

Original Source

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Project Description

Bid Number:	RFP No.: IPSW-IT-2026-01
Bid Title:	REQUEST FOR PROPOSALS (RFP) Municipal IT Managed Services (MSP)
Category:	Services (Chapter 30B)
Status:	Open
Bid Recipient:	Thomas Younger, Interim Town Manager Chief Procurement Officer

Description: 1. INVITATION The Town of Ipswich seeks proposals from qualified Managed Service Providers (MSPs) to deliver comprehensive IT services, cybersecurity, and help desk support. This procurement is conducted under M.G.L. Chapter 30B. 2. CONTRACT TERM One (1) year from contract execution. 3. CURRENT ENVIRONMENT Users • Active Directory: ~230 • Microsoft 365: 376 Devices • Endpoints: 165 Sites (11 total) Includes Town Hall, Police, Fire, DPW, Library, Utilities, and other municipal facilities. Key Conditions • AD cleanup required • M365 licensing optimization needed • Multi-department + public safety environment 4. SCOPE OF SERVICES Vendor must provide fully managed IT services, including: A. Help Desk • Full user support (all departments) • After-hours + weekend coverage • Public safety priority response B. Cybersecurity (REQUIRED IN BASE FEE) • EDR • 24/7 monitoring • Email security • MFA • Patch management • Vulnerability scanning • Incident response C. Infrastructure • Network management • Server administration • Microsoft 365 management • Backup oversight D. Additional Services • VoIP support • Vendor management • Asset lifecycle management • Strategic IT planning 5. IDENTITY & ENVIRONMENT CLEANUP (MANDATORY) Vendor must: • Normalize Active Directory • Remove stale/duplicate accounts • Align M365 licensing • Implement onboarding/offboarding standards 6. SERVICE LEVELS (MINIMUM) • Critical: ≤ 1 hour • High: ≤ 2 hours • Standard: ≤ 4 hours 7. MANDATORY SITE VISIT Ipswich Town Hall, 25 Green Street Ipswich MA 01938; May 13th – 14th, 2026 08:00 AM– 12:00 PM. 8. SUBMISSION REQUIREMENTS Technical Proposal • Experience • Staffing • Approach • Cybersecurity model • References Price Proposal (separate sealed) Must use Town pricing form. 9. EVALUATION CRITERIA Criteria Weight Experience 25% Technical Approach 25% Cybersecurity 20% Staffing 15% References 10% Price 5% 10. BUDGET Estimated: $200,000 – $250,000 annually. 11. SUBMISSION DEADLINE May 20, 2026 12. RIGHTS Town reserves right to reject any/all proposals. Procurement Officer: Thomas Younger, Interim Town Manager, Chief Procurement Officer PRICE PROPOSAL FORM (MANDATORY FORMAT) Vendor Name: ______________________ 1. BASE MONTHLY FEE (ALL-IN) $____________ per month Must include: • Help desk (all users) • After-hours support • Cybersecurity stack • Network/server management • M365 administration 2. ANNUAL TOTAL $____________ 3. ONE-TIME COSTS Onboarding: $________ Remediation (AD / cleanup): $________ 4. TRANSPARENCY METRICS Cost per user: $________ Cost per endpoint: $________ 5. EXCLUSIONS (REQUIRED) List anything NOT included: 6. ASSUMPTIONS Must match Town environment: Signature: ____________________ TAX COMPLIANCE CERTIFICATION Pursuant to M.G.L. c.62C §49A, the bidder certifies compliance with all tax laws. Vendor: ____________________ Signature: ____________________ NON-COLLUSION CERTIFICATION The undersigned certifies this proposal is made independently and without collusion. Vendor: ____________________ Signature: ____________________ Date: ____________________ Publication Date/Time: 5/6/2026 8:00 AM Closing Date/Time: 5/20/2026 4:00 PM Contact Person: Thomas Younger, Interim Town Manager Chief Procurement Officer Business Hours: 8:00 AM - 4:00 PM Fax Number: 978-356-6616 Related Documents: TOWN OF IPSWICH, MASSACHUSETTS REQUEST FOR PROPOSALS (RFP) Municipal IT Managed Services (MSP)

Attachment Preview

TOWN OF IPSWICH, MASSACHUSETTS

REQUEST FOR PROPOSALS (RFP)

Municipal IT Managed Services (MSP)

RFP No.: IPSW-IT-2026-01

Issue Date: May 6, 2026

1. INVITATION

The Town of Ipswich seeks proposals from qualified Managed Service Providers (MSPs) to

deliver comprehensive IT services, cybersecurity, and help desk support.

This procurement is conducted under M.G.L. Chapter 30B.

2. CONTRACT TERM

One (1) year from contract execution.

2A. ANTICIPATED SCHEDULE

• Proposal Due Date: May 20, 2026

• Anticipated Award: June 2026

• Anticipated Contract Start Date: July/August 2026

The “Required Date” referenced in COMMBUYS represents the anticipated contract start date.

The Town expects a reasonable transition and onboarding period to be coordinated with the

selected vendor.

3. CURRENT ENVIRONMENT

Users

• Active Directory: ~230

• Microsoft 365: 376

Devices

• Endpoints: 165

Sites (11 total)

Includes Town Hall, Police, Fire, DPW, Library, Utilities, and other municipal facilities.

Key Conditions

• AD cleanup required

• M365 licensing optimization needed

• Multi-department + public safety environment

4. SCOPE OF SERVICES

Vendor must provide fully managed IT services, including:

A. Help Desk

• Full user support (all departments)

• After-hours + weekend coverage

• Public safety priority response

B. Cybersecurity (REQUIRED IN BASE FEE)

• EDR

• 24/7 monitoring

• Email security

• MFA

• Patch management

• Vulnerability scanning

• Incident response

C. Infrastructure

• Network management

• Server administration

• Microsoft 365 management

• Backup oversight

D. Additional Services

• VoIP support

• Vendor management

• Asset lifecycle management

• Strategic IT planning

5. IDENTITY & ENVIRONMENT CLEANUP (MANDATORY)

Vendor must:

• Normalize Active Directory

• Remove stale/duplicate accounts

• Align M365 licensing

• Implement onboarding/offboarding standards

6. SERVICE LEVELS (MINIMUM)

• Critical: ≤ 1 hour

• High: ≤ 2 hours

• Standard: ≤ 4 hours

7. MANDATORY SITE VISIT

Ipswich Town Hall, 25 Green Street Ipswich MA 01938; May 13th – 14th, 2026 08:00 AM–

12:00 PM.

8. SUBMISSION REQUIREMENTS

Technical Proposal

• Experience

• Staffing

• Approach

• Cybersecurity model

• References

Price Proposal (separate sealed)

Must use Town pricing form.

9. EVALUATION CRITERIA

Criteria

Weight

Experience

25%

Technical Approach 25%

Cybersecurity

20%

Staffing

15%

References

10%

Price

5%

10. BUDGET

Estimated: $200,000 – $250,000 annually.

11. SUBMISSION DEADLINE

May 20, 2026

12. RIGHTS

Town reserves right to reject any/all proposals.

Procurement Officer:

Thomas Younger, Interim Town Manager, Chief Procurement Officer

TAX COMPLIANCE CERTIFICATION

Pursuant to M.G.L. c.62C §49A, the bidder certifies compliance with all tax laws.

Vendor: ____________________

Signature: ____________________

Commodity Codes

• NAICS 541512Computer Systems Design Services
• NAICS 541513Computer Facilities Management Services
• NAICS 541519Other Computer Related Services

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