Project Information

Bid Title

IFB FTB-2627-00076 Genesys Software Subscriptions and Application Support Services

Issuing Agency

State Government of California

Location

California

Published Date

May 14, 2026

Closing Date

Jun 30, 2026

Government Level

State & Local

Status

Closed

Ref. #

0000039282

Original Source

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Project Description

IFB FTB-2627-00076 Genesys Software Subscriptions and Application Support ServicesDetails

Event ID
0000039282

Format/Type:
Sell Event / RFx

Published Date
05/14/2026  4:16PM PDT

Dept:
Franchise Tax Board

Event Version
1

Event End Date:
06/30/2026  5:00PM PDT

Description:

The California Franchise Tax Board (FTB) is seeking to contract with a vendor to renew and procure various Genesys Software Subscriptions and Application Support Services (i.e. Professional Services) in support of FTB's Enterprise Service Platform II Contract Center Platform (CCP).

Last Day to Submit Final Bids is May 29, 2026, by 5:00 PM Pacific Time.

The Event End Date of June 30, 2026, allows FTB to post the Notice of Intent to Award on this advertisement.

UNSPSC Codes

UNSPSC Classification	UNSPSC Classification Description
81112200	Computer services - Software maintenance & support
43231501	Business function specific software - Helpdesk or call center software

Contact InformationTanita Guereca
Phone :
916/845-7199

Email: tanita.guereca@ftb.ca.gov tanita.guereca@ftb.ca.gov

Pre Bid Conference (N/A)

Mandatory :
Non Mandatory
Date :

Time :

Location :

Comments :

Commodity Codes

• NAICS 511210Software Publishers
• NAICS 541511Custom Computer Programming Services
• NAICS 541512Computer Systems Design Services
• NAICS 541519Other Computer Related Services

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