RESOURCE CENTER FOR CUSTOMER SERVICE PROFESSIONALS, LLC

Website: Company Website

Address: 276 Donlea Road, Barrington, Illinois, 60010-4041

Phone: (708) 246-0320

Contact Person: NINA KAWALEK

Legal Structure: LLC

Year Established: 1995

Business Type: Service (100 %)

Sales/Service Area: Australia; Canada; Dominican Republic; El Salvador; Guatemala; India; Jordan; Mauritius; Mexico; New Zealand; Panama; Trinidad and Tobago; United Kingdom

Principals: 1. N Kawalek, CEO

Ownership: Women-Owned Small Business, Woman Owned

Products & Services

RCCSP provides training and certification to call center, help desk, and debt collections professionals, from agent to director levels. An accreditation and certification body, RCCSP has served the call center training industry since 1995.

Certified Call Center Director/CCCD Certified Call Center Manager/CCCM Certified Workforce Management Professional/CWMP Certified Call Center Supervisor/CCCS Certified Call Center Professional/CCCP Certified Collections Professional/CCP Certified Quality Management Professional/CQMP

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call center training, itil training, help desk training and certification, telecom, telephony, books, videos, and much more.

Keywords

  • Training
  • Certification
  • Call Center
  • Customer Service
  • Contact Center
  • Help Desk
  • Debt Collection
  • Collections
  • Workforce Management
  • Metrics
  • Supervisor
  • Management
  • Manager

NAICS Code(s)

  • 541611: Administrative Management and General Management Consulting Services
  • 541618: Other Management Consulting Services
  • 561499: All Other Business Support Services
  • 611430: Professional and Management Development Training
  • 611519: Other Technical and Trade Schools
  • 611699: All Other Miscellaneous Schools and Instruction
  • 611710: Educational Support Services

Contract History

Name: Pontificia Universidad Católica Madre y Maestra

Contract: Call Center Training

Start: 03/01/2007

End: 11/15/2008

Value:

Contact: P. Castillo, Director TEP

Phone:

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