BUCHANAN GROUP, INC.
Website: Company Website
Address: 5442 Poplar Dr, Monroe, Michigan, 48161-3750
Phone: (419) 654-1934
Contact Person: FLORENCE BUCHANAN
Legal Structure: Subchapter S Corporation
Year Established: 2005
Business Type: Service (100 %)
Principals: 1. Florence Buchanan, President and Founder
Ownership: Black American, Other Minority Owned, Self-Certified Small Disadvantaged Business, Women-Owned Small Business, Woman Owned
Products & Services
Customer Experience360 is a Customer Experience Management consulting firm for B2C and B2B organizations. Expertise lies within the implementation of Net Promoter¢ç System utilizing Net Promoter¢ç Score, a customer loyalty metric, that predicts business growth. The consultative process is enterprise wide and includes: customer journey mapping/process mapping, identifying key customer touch points, implementing actionable customer surveys, implementing actionable employee surveys, developing internal employee processes that 'close the loop' on customer feedback, developing sustainable employee customer experience training. In addition, the consultative process will include market research and strategic marketing insights.
Keywords
- Customer Experience Management
- Customer Journey Mapping
- Market Research
- Business Consulting
- Strategic Marketing
- Customer Service Training
- Strategic Planning
- Customer Surveys
- Employee Surveys
- Process Mapping
- Customer Feedback
- Net Promoter¢ç Score
- Net Promoter¢ç System
- Employee Feedback
- Organizational Development
- Myers-briggs
NAICS Code(s)
- 541611: Administrative Management and General Management Consulting Services
Contract History
Name: City of Monroe, MI. Local Government.Creating a Customer Centric Culture Traini
Contract: Customer Experience
Start: 02/14/2018
End: 04/13/2018
Value: $21,700
Contact: Vince Pastue
Phone: 734-243-0700
Name: Community Foundation of Monroe County Michigan
Contract: Strategic Planning
Start: 04/01/2017
End: 03/31/2018
Value: $25,000.00
Contact: Katherine Russeau
Phone: 734-242-1976
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