CICX LLC

Address: 965 S Highway 25 W Ste 11, Williamsburg, Kentucky, 40769-2636

Phone: (704) 658-7595

Contact Person: CHRISTINE CARPENTER

Legal Structure: LLC

Year Established: 2016

Business Type: Service (100 %)

Principals: 1. Christine Carpenter, President & CEO 2. Kevin Woznick, VP & COO

Ownership: Hubzone Joint Venture, Women-Owned Small Business Joint Venture, Women-Owned Small Business, Woman Owned

Products & Services

Flexible, integrated Business Process Services (BPS) that increase customer satisfaction, reduce costs, and improve productivity through continuous improvement and innovation. Our experience, commercial and government best practices, talented workforce, and secure, flexible technology platform combine to provide you with a highly capable partner, focused on your goals. As our client¡¯s customer service branch, we are often the first touch for our client¡¯s organization. We take that partnership and trust very seriously. SERVICES: ? Inbound / Outbound Omnichannel Contact Center / Customer Care ? Help Desk Tiers 0-3 ? IT Security Services ? Telesales / Customer Acquisition ? Mailroom & Back Office Support Services ? Database Design & Development ? Order Processing / Fulfillment / Warehousing ? Data Conversion / Data Imaging Solutions ? Training/Knowledge Management ? Consulting

More than 3500 contact center seats in diverse locations that have achieved ATO for multiple Federal agencies. Support all types of multichannel service, including all required tools and equipment.

Keywords

  • Call Center
  • Contact Center
  • Bpo
  • Knowledge Management
  • Training
  • Quality Assurance
  • Service Desk
  • It Services.

NAICS Code(s)

  • 522320: Financial Transactions Processing, Reserve, and Clearinghouse Activities
  • 524114: Direct Health and Medical Insurance Carriers
  • 541512: Computer Systems Design Services
  • 541519: Other Computer Related Services
  • 541611: Administrative Management and General Management Consulting Services
  • 541614: Process, Physical Distribution, and Logistics Consulting Services
  • 541618: Other Management Consulting Services
  • 541690: Other Scientific and Technical Consulting Services
  • 541990: All Other Professional, Scientific, and Technical Services
  • 561421: Telephone Answering Services

If you notice any discrepancies in your company profile, or wish to request updates or removals, please contact us to ensure your information is accurate and up-to-date.