THE ASCENT GROUP, INC.

Website: Company Website

Address: 120 River Oak Way, Athens, Georgia, 30605-2677

Phone: (706) 850-0508

Contact Person: CHRISTINE KOZLOSKY

Legal Structure: Subchapter S Corporation

Year Established: 1989

Business Type: Service (100 %)

Certification Type: HUBZone Certification

Principals: 1. Christine Kozlosky, President 2. Steven Kozlosky, Secretary and Treasurer

Ownership: Hubzone Joint Venture, Self-Certified Small Disadvantaged Business, Women-Owned Small Business Joint Venture, Women-Owned Small Business, Woman Owned

Products & Services

The Ascent Group, Inc. is a management consulting firm specializing in improving the customer experience through diagnostic assessments, benchmarking, best practice discovery, and business process improvement. With more than 25 years of utility consulting experience, our firm brings a broad depth of customer service improvement and best practices knowledge and is capable of both independent perspective combined with flexible and responsive delivery of consulting services. We provide custom benchmarking and best practice discovery services to companies. Past projects have explored such topics as IVR self-service technologies to broader studies of customer service operating functions, including: Contact Centers, Credit Issuance, Revenue Recovery, Billing, and Remittance Processing. We also conduct primary research. Topics explored include first contact resolution, call quality management, self-service, contact center strategies, eService, and field service delivery.

Keywords

Management Consulting
Customer Service
Operational Improvement
Business Process Improvement
Customer Service Benchmarking
Management Audit
Customer Service Review
Customer Service Consulting
Call Center Consulting
Meter Reading Consulting
Utility Customer Service Consulting

NAICS Code(s)

541611: Administrative Management and General Management Consulting Services
541618: Other Management Consulting Services

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