THE NORTHRIDGE GROUP, INC

Website: Company Website

Address: 9700 W Higgins Rd Ste 600, Rosemont, Illinois, 60018-4776

Phone: (847) 692-7002

Fax: 847-518-2263

Contact Person: SUE ANTKOWIAK

Legal Structure: Corporation

Year Established: 1999

Principals: 1. Therese K. Fauerbach, President & CEO

Ownership: Woman Owned

Products & Services

Call Center Quality Monitoring, Quality Assurance, Customer Experience, Customer Satisfaction, Telecom/IT/VoIP/Call Center consulting; Assessment/Analysis; Benchmarking; Metrics; Telecom Expense/Optimization; Acquisition support: requirements, development,vendor selection,implementation. Broadband grants. Process improvement. Program & project mgt.

Keywords

Customer Experience
Contact Center Consulting
Call Center Quality Monitoring
Quality Assurance
Mystery Shopping
Technology Focus
Telecommunications
It
Cost Management
Telecom/it Inventory
Call/contact Center
Help Desk
Assessments
Advisory Services
Process Improvement
Benchmarking
Roadmaps
Telecom Bill Audit
Wireless/landline
Blackberry
Metrics
Broadband
Financial Analysis

NAICS Code(s)

518210: Data Processing, Hosting, and Related Services
541512: Computer Systems Design Services
541519: Other Computer Related Services
541611: Administrative Management and General Management Consulting Services
541613: Marketing Consulting Services
541614: Process, Physical Distribution, and Logistics Consulting Services
541618: Other Management Consulting Services
541990: All Other Professional, Scientific, and Technical Services
561110: Office Administrative Services
561422: Telemarketing Bureaus
561499: All Other Business Support Services

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