THE PETROVA EXPERIENCE LLC

Website: Company Website

Address: 41 Willow St Apt 2, Brooklyn, New York, 11201-1678

Phone: (646) 515-9220

Contact Person: LILIANA PETROVA

Legal Structure: LLC

Year Established: 2019

Business Type: Service (100 %)

Principals: 1. Liliana Petrova, CEO/Founder

Ownership: Self-Certified Small Disadvantaged Business, Economically Disadvantaged Women-Owned Small Business, Women-Owned Small Business, Woman Owned

Products & Services

The Petrova Experience is a customer experience consulting firm. That means we sit with brands, evaluate how they are connecting with customers, where they are missing opportunities. We help organizations with branding and strategy. We advise on wayfinding, and program management of projects connected with experiences of consumers - commuters, patients and resident. We design the experience and manage the right stakeholders across departments to ensure projects are completed on time and within budget. We consult on user experience to produce a more user-friendly streamlined process while optimizing various technical systems. We offer specific recommendations for any necessary changes to systems, standards and/or procedures. We create customer service hospitality standards and train employees to deliver exceptional customer service.

Keywords

Customer Experience Consulting Firm
Branding
Strategy
Wayfinding
Program Management
Stakeholders Management
User Experience
User-friendly
Streamline Process
Optimizing Technical Systems
Standards
Procedures
Hospitality
Customer Service
Training

NAICS Code(s)

541512: Computer Systems Design Services
541611: Administrative Management and General Management Consulting Services
541612: Human Resources and Executive Search Consulting Services
541613: Marketing Consulting Services
541618: Other Management Consulting Services
541720: Research and Development in the Social Sciences and Humanities

Contract History

Name: IBA Group

Contract: Startegy

Start: 11/01/2019

End: 01/30/2020

Value: 20,000

Contact: Andrew Dvirnyk

Phone: 570-561-9026

If you notice any discrepancies in your company profile, or wish to request updates or removals, please contact us to ensure your information is accurate and up-to-date.