CONNECT CENTRIC, LLC
Website: Company Website
Address: 7686 Richmond Hwy Ste 118, Alexandria, Virginia, 22306-2800
Phone: (703) 650-5680
Contact Person: JENNA REESE
Legal Structure: LLC
Year Established: 2002
Business Type: Research and Development (20 %), Service (80 %)
Certification Type: 8(a)
Principals: 1. Jenna Reese, President
Ownership: Black American, Other Minority Owned, Self-Certified Small Disadvantaged Business, Economically Disadvantaged Women-Owned Small Business, Women-Owned Small Business, Woman Owned
Products & Services
Connect Centric specializes in helping our federal agency customers deploy new or improve existing contact centers through comprehensive support services including design, deployment, operation, and maintenance. We have successfully supported both defense (DISA, Army, Navy, etc.) and civilian (FDA, IRS, GSA, etc.) agencies since 2013. We empower federal agencies to create contact centers that are human centered, delivering an efficient and intuitive customer experience; powerfully simple for anyone to use; seamlessly connected to both legacy and cloud-based platforms like Salesforce, ServiceNow, Oracle, and Microsoft; endlessly adaptable, to meet known and unknown needs; Enterprise Class, with a focus on scalability, reliability and security; and actively intelligent through the use of artificial intelligence (AI).
Connect Centric has proven experience helping our federal agency customers get up and running quickly with new or enhanced contact center platforms. In early 2020 we helped the FDA establish a new, production-level contact center within 24 hours. Using omnichannel methodologies, we deliver solutions that support voice, email, web chat, video call, social media, SMS, CRM, and other channels. We provide a blend of deep industry knowledge and functional expertise to ensure the proposed solutions and identified requirements are realized. At the end of every engagement, our customer is equipped with the tools and direction necessary to accomplish their mission. We offer technology and strategic solutions to meet our customers' unique needs, including migrating on-premises contact centers to FedRAMP certified, cloud-based platforms, as well as providing process and workforce improvements.
Keywords
- Automatic Call Distribution Acd
- Avaya
- Bpo
- Automation
- Call Center
- Call Recording
- Chatbot
- Cisco
- Genesys
- Intelligent Call Routing
- Interactive Voice Recognition Ivr
- Ivr
- Kpi
- Machine Learning
- Rpa
- Nice Incontact
- Hotline
- Fedramp
- Quality Management
- Reporting Analytics Surveys
- Self Service
- Service Delivery
- Workflow Routing
- Workforce Management Wfm
- Covid
NAICS Code(s)
- 541511: Custom Computer Programming Services
- 541512: Computer Systems Design Services
- 541513: Computer Facilities Management Services
- 541519: Other Computer Related Services
- 541611: Administrative Management and General Management Consulting Services
- 541614: Process, Physical Distribution, and Logistics Consulting Services
- 541618: Other Management Consulting Services
- 541990: All Other Professional, Scientific, and Technical Services
- 561421: Telephone Answering Services
- 561422: Telemarketing Bureaus
Contract History
Name: Contact Center Services
Contract: HHS
Start: 04/13/2020
End: 04/12/2021
Value: $792,867
Contact: Available Upon Request
Phone:
Name: Software Licenses
Contract: Treasury
Start: 10/01/2019
End: 09/30/2022
Value: $174,109
Contact: Available Upon Request
Phone:
Name: Project Management and Implementation
Contract: Army
Start: 09/10/2019
End: 12/14/2019
Value: $297,879
Contact: Available Upon Request
Phone:
Name: Contact Center Interactive Voice Response (IVR)
Contract: HHS
Start: 04/05/2019
End: 04/06/2020
Value: $761,000
Contact: Available Upon Request
Phone:
Name: Operations Studies
Contract: Marine Corps (USMC)
Start: 03/14/2019
End: 03/13/2024
Value:
Contact: Available Upon Request
Phone:
Name: Operations Studies
Contract: Marine Corps (USMC)
Start: 03/14/2019
End: 03/13/2024
Value:
Contact: Available Upon Request
Phone:
Name: DevOps Related Training
Contract: Army
Start: 02/08/2019
End: 10/01/2019
Value: $7,386
Contact: Available Upon Request
Phone:
Name: FDA IDIQ
Contract: HHS
Start: 09/21/2018
End: 09/20/2023
Value: $999,000
Contact: Available Upon Request
Phone:
Name: Military Human Resources Support
Contract: Army
Start: 09/18/2018
End: 08/29/2019
Value: $51,000
Contact: Available Upon Request
Phone:
Name: Contact Center Services
Contract: HHS
Start: 08/07/2018
End: 09/01/2018
Value: $8,000
Contact: Available Upon Request
Phone:
Name: Health Analysis Support for OGCP
Contract: HHS
Start: 05/22/2018
End: 09/05/2019
Value: $394,184
Contact: Available Upon Request
Phone:
Name: Contact Center Services
Contract: HHS
Start: 04/05/2018
End: 04/06/2019
Value: $760,000
Contact: Available Upon Request
Phone:
Name: Contact Center Integration Services
Contract: HHS
Start: 09/11/2017
End: 10/26/2017
Value: $21,958
Contact: Available Upon Request
Phone:
Name: Contact Center Services
Contract: HHS
Start: 04/07/2017
End: 04/06/2018
Value: $770,404
Contact: Available Upon Request
Phone:
Name: Contact Center Services
Contract: DISA
Start: 07/08/2016
End: 07/07/2017
Value: $484,000
Contact: Available Upon Request
Phone:
Name: Contact Center Deployment
Contract: HHS
Start: 09/01/2015
End: 09/20/2017
Value: $1,624,084
Contact: Available Upon Request
Phone:
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