COMPLETE CONTRACT CONSULTING LLC

Website: Company Website

Address: 260 Peachtree St Nw Ste 2000, Atlanta, Georgia, 30303-1239

Phone: 561-766-0884 x0

Contact Person: SHARNA BARNES

Legal Structure: LLC

Year Established: 2018

Business Type: Service (100 %)

Certification Type: HUBZone Certification

Sales/Service Area: Aruba; Australia; Barbados; Bermuda; Bahamas, The; Brazil; Cayman Islands; Costa Rica; Dominica; Dominican Republic; Ireland; France; Germany; Israel; Italy; Japan; Korea, Republic of; Kuwait; Lebanon; Mexico; Netherlands; New Zealand; Panama; Philippines; Saudi Arabia; St. Kitts and Nevis; South Africa; Singapore; Spain; United Arab Emirates; Trinidad and Tobago; Thailand; Turkey; Taiwan; United Kingdom; Venezuela; Namibia; Zimbabwe

Principals: 1. Sharna Barnes, President 2. Jacques Joseph, VP

Ownership: Black American, Other Minority Owned, Self-Certified Small Disadvantaged Business, Economically Disadvantaged Women-Owned Small Business, Women-Owned Small Business, Woman Owned

Products & Services

Complete Contract Consulting maintains a turnkey BPO/ and contact center in accordance with all federal and state laws and regulations, to include compliance with any accessibility-related requirements (508 compliance) and with 18 U.S. Code ¡× 2511 and other similar state wiretapping laws (e.g., for recording customer support calls). All agents, staff and employees works within the United States. We specialize in all inbound and outbound live operator services, mail forwarding processes and outreach services. Our headquarters boasts a fully functioning and operational mail room. Our mail room is 2000 square feet and is fully equipped with industrial printers, scanners, fax machines and over 40 mail room attendants who specialize in document management, data verification, translation, and conversion to digital media to maintain a secure record management system.

Our firm will provide services, at a minimum, the ten (10) most common foreign languages. Many of our translators are certified medical interpreters with at least 40 hours of training and additionally trained for 350 hours for medical terminologies. We provide language services that are compliant with HIPAA, CMS, and Fraud, Waste & Abuse metrics for medical interpretation. We staff interpreters in up to 35 languages to include Haitian Creole; Spanish; French; Portuguese, Arabic; Chinese, Russian; Vietnamese; Italian; German; Dutch; Yugoslavian; Polish; Swedish; Norwegian; Bulgarian; Danish; Japanese; Korean; Hindi; Malay; Burmese; Filipino; Persian; Turkish; Hebrew and Swahili.

Keywords

Calls
Call Center
Bpo
Inbound
Outbound
Answering Service
Telephone
Market Research
Outreach
Interpretation
Translation
After Hours Support
Language Service
Collection
Debt Collection
Telemarketing

NAICS Code(s)

541611: Administrative Management and General Management Consulting Services
541613: Marketing Consulting Services
541910: Marketing Research and Public Opinion Polling
541930: Translation and Interpretation Services
561320: Temporary Help Services
561410: Document Preparation Services
561421: Telephone Answering Services
561422: Telemarketing Bureaus

Contract History

Name: State of Colorado Pandemic Electronic Benefit Transfer

Contract: EBT Call Center Serv

Start: 04/01/2021

End:

Value: 7,092.300.50

Contact: Jessica Lincoln

Phone: 999-999-9999

Name: Wisconsin Department of Children and Families

Contract: ACCESS /BPO

Start: 08/01/2022

End:

Value: $875,000

Contact: Debra Adamski-Pavloski

Phone: 999-999-9999

Name: Broward County Public Schools

Contract: Interpreter Service

Start: 09/01/2018

End: 06/30/2022

Value: $2,989,000

Contact: Victoria Saldala

Phone: 999-999-9999

Name: Arcpoint Laboratory of Franchise Group

Contract: COVID / BPO

Start: 08/01/2018

End: 05/20/2022

Value: $6,104,000

Contact: Chris Mayer

Phone: 999-999-9999

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