Project Information

Bid Title

RFQ #2026-011 Ambulance Service Operations

Issuing Agency

City of Moore

Location

Oklahoma

Published Date

Mar 9, 2026

Closing Date

Apr 9, 2026

Government Level

State & Local

Status

Closed

Ref. #

RFQ #2026-011

Original Source

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Project Description

RFQ #2026-011 Ambulance Service Operations

RFQ #2026-011 Specifications

rev. 03/9/26

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REQUEST FOR QUALIFICATIONS (RFQ)

Ambulance Service Operations

Issued by:

RFQ Number:

Date Issued:

Submission Deadline:

City of Moore, Oklahoma

2026-11

March 9, 2026

3:00 p.m., Central Time, April 9, 2026

The City of Moore is soliciting Statements of Qualifications (SOQs) from experienced,

qualified, and licensed ambulance service providers to demonstrate their ability to deliver

high-quality emergency medical services (EMS) within the community. This Request for

Qualifications (RFQ) is intended to identify firms or organizations with the professional

capability, operational experience, sta ing resources, and financial stability necessary to

provide ambulance service operations consistent with the City’s performance expectations

and community needs.

This RFQ is not a request for pricing. Information submitted in response will be used to

evaluate qualifications and may be utilized by the City to develop a short list of providers

eligible for further consideration, interview, negotiation, or a subsequent Request for

Proposals (RFP), contract discussions, or other procurement processes as permitted by

law.

Respondents shall submit one (1) complete electronic copy and one (1) complete printed

original SOQ in accordance with the requirements outlined in this document and one (1)

complete electronic copy and one (1) complete printed original of respondents medical

protocols. Submissions must be received no later than the date and time listed above.

Late submissions will not be accepted or considered.

Submissions shall be delivered to:

Lira Deer

City of Moore

301 N. Broadway

Moore, OK. 73160

Contact information:

Name: Ryan Marlar

Title: Fire Chief

Phone: (405) 793-5110

Email: rmarlar@cityofmoore.com

Questions regarding this RFQ must be submitted in writing to the contact listed above no

later than 3:00 p.m., Central Time, March 30, 2026. Responses to questions, addenda, or

clarifications will be issued in writing and made available to all known respondents.

The City reserves the right to reject any or all submissions, to waive informalities or

irregularities, and to modify or cancel this RFQ at any time if deemed to be in the best

interest of the City.

Community Overview and Service Environment

This section is intended to provide prospective respondents with a general understanding

of the community, service area, and operational environment in which ambulance services

would be provided. The information below is o ered to support proposer awareness and to

assist in developing an informed SOQ.

1. Jurisdiction and Service Area

 City of Moore

 Cleveland County, Oklahoma

 Total land area is approximately 22.5 square miles.

 Most of the city is composed of 52% residential land uses, with commercial, o ice,

institutional and industrial land uses accounting for only 15% of the land area.

2. Population Characteristics

 Estimated total population served is 63,845.

 It is expected that growth will continue.

 Demographic considerations:

o A suburb of Oklahoma City.

o Median age is 34 years old.

o Median household income is $76,941.

o Unemployment rate is 3.2%.

o Home ownership rate is 68.3%.

o Median property value is $189,300.

o Home to the Moore Public Schools district.

3. Community Profile and Risk Factors

 Interstate 35 traverses the City of Moore in a north–south direction, serving as a

primary regional transportation corridor and significantly influencing tra ic

patterns.

 There are two main hospitals located within the city limits where residents can

receive emergency and inpatient care: Norman Regional Moore and Integris Health

Community Hospital Moore.

 There are approximately 3 to 4 long-term care / nursing type facilities.

 There is 1 assisted living facility.

 There are numerous independent living / retirement communities.

 There are numerous elementary, junior high, and high schools.

4. Emergency Medical Services System Overview

 The current EMS delivery model is a third-party ALS level service.

 The fire department primarily provides EMT-Basic (EMT-B) response, with select

Advanced EMT (A-EMT) and Paramedic (EMT-P) personnel operating under individual

protocols.

 The City of Moore currently processes all calls for service using Priority Dispatch

ProQA software and also handles dispatching for the current EMS provider for an

associated fee.

 The fire department retains its own medical director, who collaborates closely with

the current EMS medical director.

5. Call Volume and Service Demand

 Historical EMS call volume trends over the past 5 years:

o 2025 – 5,967

o 2024 - 6,665

o 2023 – 6,167

o 2022 – 5,287

o 2021 – 4,870

 72% of 2025 patient encounters resulted in transport.

 45% of 2025 calls overlapped.

6. Response and Operational Environment

 The current provider’s average response time for 2025 was 7 minutes, 46 seconds.

 The 90th percentile response time for 2025 was 11 minutes, 15 seconds.

 The current EMS provider operates out of a city-owned facility located at 1805 S.

Eastern Ave, Moore, OK 73160 for an associated fee.

o The station includes:

 Three apparatus bays

 Kitchen and living area

 Restrooms and showers

 Five private dormitories

o This facility serves as the base of operations for the provider’s emergency

response units.

 BNSF railway runs north–south through Moore, sometimes causing service

disruptions. Underpasses exist at northern and southern city limits. A central

underpass, under construction, will improve tra ic flow.

 Moore lies in Tornado Alley and has experienced some of the most severe tornado

events in U.S. history.

7. Service Demand Growth and Future Considerations

 Anticipated population or development growth.

 Planned infrastructure or commercial projects a ecting EMS demand.

 Expected changes in call volume or service complexity.

 Strategic goals or priorities related to EMS delivery.

 Opportunities for innovation, system improvement, or alternative response models.

8. Purpose of Information Provided

The information in this section is provided for general planning purposes only. Respondents

are encouraged to conduct their own due diligence and analysis when preparing their

qualifications. The City reserves the right to update or clarify information as part of the RFQ

process.

Commodity Codes

• NAICS 621910Ambulance Services

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