Project Information

Bid Title

Request for Information: Unified Dispatch - APIS/IVR Licensed Software System, Support and Maintenance

Issuing Agency

Broward County

Location

Florida

Published Date

Feb 5, 2026

Closing Date

Feb 13, 2026

Government Level

State & Local

Status

Closed

Ref. #

TRN2131668F1

Original Source

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Bid Documents

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Project Description

Project: Request for Information: Unified Dispatch - APIS/IVR Licensed Software System, Support and Maintenance

Ref. #: TRN2131668F1

Department: FASD - Purchasing

Type: RFI

Status:

Open

Open Date: Feb 5th 2026, 3:00 PM EST

Questions Due Date: Feb 12th 2026, 5:00 PM EST

Contact Information: Kelly Coughlin (Primary), Sonia Lovett, SLovett@broward.org (Alternate), Kcoughlin@broward.org

Close Date: Feb 13th 2026, 5:00 PM EST

Contract Duration:

Not Applicable (RFQ/RFI)

Contract Renewal:

Not Applicable (RFQ/RFI)

Bid Validity:

Not Applicable

Bonding Required:

No

Total Amount of Pass-Thru Allowance (Initial Term or Fixed):

0

OESBD Designation Goal Participation Type (Non-Multi):

Not Applicable - Notice of Solicitation Opportunity

OESBD Designation Goal Participation Type (Multi):

No Goal

Goal Assigned Percentage (0 if No Goal):

0

Public Works/Construction:

No

Project Description: Notice of Intent to Designate Sole Source:
This Request for Information (RFI) is to determine if the specified commodity or service is available from multiple providers, or if an alternate commodity or service is available that would meet the County’s needs. This is not a request for pricing or a purchase commitment.
The following commodity or service is thought to be available from only a sole source (or reasonable source) and is the only commodity/services that meets the County’s needs:
Unified Dispatch, LLC; Paratransit Call Center Automation IVR System, Support and Maintenance.
The Transit Division requires continued support and maintenance of the Unified Dispatch APIS/IVR system. It is believed that the Unified Dispatch APIS/IVR system is proprietary. The reliability and maintainability of the product could be degraded unless specified supplier is used, may void warranty.
This RFI will remain posted until closing date and time.
Prospective Vendors are requested to provide information regarding their ability to provide the commodity or service described or written explanation or other documentation contesting the proposed RFI designation.
If you are capable of meeting or exceeding the County’s requirements for the specified commodity or service, respond to this RFI through the electronic bidding system. Vendor should upload any supporting information in the electronic bidding system as part of its response to assist the County in determining if commodity or service is comparable, is available from multiple suppliers, and meets the County’s needs. The Director of Purchasing shall have sole authority in deciding what is comparable.
The Director of Purchasing shall consider such submittals and notify all submitting vendors (thru the electronic bidding system) of the decision whether to designate as a Sole Source, which decision shall not be subject to objection, protest, or appeal.
This is a Request for Information (RFI). This is not a request for pricing or a purchase commitment.
This Request for Information (RFI) is requesting information regarding a potential Broward County solicitation for the Transportation Department. The Department is requesting information which will assist the Division in developing the scope of services, locating vendors, and receiving additional project details.
This RFI will remain posted until the closing date and time. Vendors should submit response electronically through the electronic bidding system with the information requested.

Commodity Codes

• NAICS 511210Software Publishers
• NAICS 541511Custom Computer Programming Services
• NAICS 541512Computer Systems Design Services
• NAICS 541519Other Computer Related Services

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